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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Site Specialist - **Company:** Ramp Corporation - **Location:** San Francisco, CA, United States (Remote available) - **Experience:** Experienced - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Artificial Intelligence, Application Portfolio Management, Systems Engineering, Software as a Service, Information Systems, Identity and Access Management, Python (Programming Language), Systems Integration, Workflow Management Systems, Scripting, Okta, Backend, Usage Tracking, Information Technology, Slack, Casper Suite, Gsuite, Api Management - **Published:** November 3, 2026 - **Apply:** https://www.careerbuilder.com/job-details/it-site-specialist-ca--9b89545d-1862-43a4-a0e8-f023954cc378 ## About the Role Information Technology & Information Systems, Risk, Fast Food, Revenue Growth, Slack, Automation, Information Technology & Information Systems, Audiovisual, Onboarding, Software as a Service (SaaS), * Minimum 4 years of technical experience in an enterprise-size organization, with hands-on experience in both on-site IT support and SaaS/application administration. * Strong knowledge of our core tech stack: Okta, Google Workspace, Slack, JAMF, and modern SaaS tools. * Solid understanding of User Lifecycle Management, identity/access management, and least-privilege principles. * Experience with SSO/SCIM provisioning and building integrations or automations across SaaS platforms. * Experience managing SaaS application portfolios, license optimization, and vendor renewals. * Experience with deskside support, ticket resolution, and knowing when to escalate to an engineering team. * Comfort owning the physical site experience - endpoint troubleshooting, AV, and inventory - alongside back-end application administration. * Strong attention to detail, execution-oriented, and comfortable owning ambiguous, cross-functional work. Nice-to-Haves * Experience in high-growth startups. * Experience managing macOS/Windows in hybrid/remote environments. * Scripting/automation experience (e.g., Python, API integrations, workflow tools). * Experience with AI-assisted support tooling and workflow automation (e.g., Serval or similar). * Experience coordinating hardware procurement with fulfillment vendors (e.g., Firstbase, SHI, CDW). * Okta Certified Professional / Administrator. * Slack Certified Admin. * Google Workspace Administrator experience. ## Description We're looking for an IT Site Specialist to join our IT Team at Ramp based in our San Francisco office! This is a temporary full-time on-site role that blends hands-on, in-person site support with ownership of our core SaaS application stack, and we weigh both sides equally. On the site side, you'll be the primary IT presence in SF - owning deskside support, onboarding/offboarding, endpoint and AV support, and office inventory. On the application side, you'll administer the tools the whole company depends on - Okta, Google Workspace, Slack, JAMF, and a growing set of SaaS platforms - owning provisioning, access, portfolio, renewals, integrations, and automation. We're looking for someone who takes pride in running a smooth on-the-ground operation while also thinking like a systems owner who scales IT through automation and sound identity practices., * Provide in-person support at our San Francisco office 5 days/week, acting as the site's primary IT point of contact. * Perform IT Support Specialist (L4) duties, encompassing all responsibilities of the IT Support Specialist role. * Provide deskside/walk-up support and resolve IT tickets end-to-end. * Handle advanced troubleshooting and internal escalation before handoff to Pod 2 - IT Engineering. * Triage and field support requests across tickets, email, Slack, and the team-it-ops and help-it distros; proactively work to minimize volume and improve SLAs. * Direct and review Serval (AI support agent) workflow runs - step in when automated resolution fails, and contribute workflow builds and guidance improvements. * Coordinate application onboarding/offboarding tied to lifecycle events (joiner/mover/leaver) - provisioning, deprovisioning, and access changes across the SaaS stack. * Administer core applications (Okta, Google Workspace, Slack, JAMF, and other SaaS tools): user lifecycle, group/role management, and SSO/SCIM integrations. * Own application portfolio management - seat counts, usage tracking, and license optimization. * Manage SaaS renewals - tracking contract dates and coordinating renewals/cancellations. * Partner with Pod 3 on SaaS App Strategy execution from an operational/usage standpoint. * Build and maintain integrations and automations to reduce manual work and enforce least-privilege access. * Manage on-site hardware inventory, lifecycle, and procurement coordination - stock levels, reorder requests, and coordinating with fulfillment vendors (e.g., Firstbase, SHI, CDW, Amazon). * Support AV/conference room reliability in the SF office. * Take ownership of small and large projects, partnering with internal and external teams to deliver. * Perform recurring audits on application licenses, access, and hardware; drive remediation. * Create technical and user-facing documentation; push the team toward industry best practices. * Be an advocate for our users - understand their challenges and remove blockers with empathy., * Centralized home-office equipment ordering * Health and wellness stipend * Budget for intra-office travel * Weekly coffee stipend, Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.