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# IT Change Manager

- **Company:** Kforce Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Contract:** Contract
- **Skills:** Confluence, JIRA, Continuous Integration, DevOps, Release Management, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.dice.com/job-detail/3b663bf7-8378-42ae-9fd8-025bdd877719

## About the Role

* 3-5+ years of IT Change Management, ITSM, or technology operations experience
 * Strong hands-on experience with ServiceNow Change Management
 * Experience facilitating CAB meetings and managing change approvals
 * Experience owning enterprise change calendars and production change governance
 * Experience improving or standardizing ITSM processes
 * Strong understanding of ITIL-aligned Change Management practices
 * Strong communication and stakeholder management skills
 * Ability to evaluate technical change requests, risks, dependencies, and implementation plans
 * Ability to work independently and drive processes forward

Nice to Have:

 * Infrastructure change management experience
 * ITIL Foundation certification
 * Experience with DevOps, CI/CD, Release Management, Jira, or Confluence
 * Experience supporting highly operational, large-scale enterprise environments
 * Airline, transportation, or similarly fast-paced industry experience

## Description

Kforce has a client that is seeking an IT Change Manager in Long Island City, NY., We're looking for an experienced IT Change Manager to own and improve enterprise technology change processes within a large, fast-paced IT environment. This role will oversee production changes from request through approval and execution, helping teams move quickly while minimizing operational risk. You'll have hands-on ownership of ServiceNow Change Management, CAB meetings, change approvals, enterprise change calendars, governance, and process improvement. This is a great opportunity for someone who enjoys taking ownership and helping build more consistent, scalable ITSM practices.

What You'll Do:

 * Own the end-to-end IT change management process
 * Review change requests for risk, impact, readiness, testing, and rollback plans
 * Facilitate Change Advisory Board (CAB) meetings and coordinate approvals
 * Manage and publish the enterprise change calendar
 * Identify scheduling conflicts, dependencies, and operational risks
 * Partner with infrastructure, engineering, operations, and Agile delivery teams
 * Monitor change compliance and improve governance standards
 * Build and maintain ServiceNow reporting and dashboards
 * Drive process standardization, automation, and continuous improvement
 * Coach teams on change management best practices and hold stakeholders accountable, You'll have the opportunity to do more than manage a process. You'll help shape and mature an enterprise Change Management program, improve governance, identify automation opportunities, and create more efficient ways for technology teams to deliver change safely and effectively.