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# Multi functional Servicedesk Engineer

- **Company:** IN Groupe
- **Location:** Amsterdam, Netherlands
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Databases, Fraud Prevention and Detection, Issue Tracking Systems
- **Published:** May 13, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=3bab0c1d11274b96

## About the Role

Do you have experience in Technical support?, * MBO level 3 or 4 in IT or a related field

 * 1-2 years of experience in a Servicedesk or technical support role (preferred)
 * Familiar with ticketing / incident management systems
 * Technically minded with strong problem-solving skills
 * Accurate, quality-driven, and customer-focused
 * Able to work independently and set priorities
 * Interested in identity documents and fraud prevention
 * Clear communicator
 * Willing to work flexibly within a roster

## Description

As a Servicedesk Engineer at Keesing Technologies / IN Groupe, you are the first point of contact for our customers. You support them with technical questions related to our software, hardware, and identity document solutions. In this role, you combine IT Servicedesk work with identity document support, contributing directly to fraud prevention worldwide.

You will work closely with customers and internal teams, ensuring high-quality service, accurate handling of incidents, and reliable document verification.

MAIN RESPONSABILITIES
Act as first-line support for customers with technical questions

 * Register, monitor, and resolve incidents in our ticketing system
 * Provide telephone and remote support with a strong customer focus
 * Perform remote installations and configurations in customer environments
 * Manage the logistics and inventory of passport scanners
 * Register, check, and (if needed) correct identity document scans
 * Answer customer questions related to identity documents and authentication
 * Contribute to reports and support the maintenance of our reference database (documentchecker.com)


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