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# Help Desk Technician

- **Company:** Artech
- **Location:** San Diego, CA, United States
- **Contract:** Temporary contract
- **Skills:** Active Directory, System Configuration, Desktop Computing, Microsoft Office, Citrix Systems, Remote Service Software, ServiceNow IT Service Management, User Administration
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/69d73968-2c8c-40c0-9879-605dd5c8c990/help-desk-technician

## About the Role

* Experience in Help Desk or Desktop Support within an enterprise environment.
 * Knowledge of Windows operating systems, Client Office, Active Directory, and Citrix.
 * Strong troubleshooting and customer service skills.
 * Experience with IT ticketing systems and remote support tools.
 * Excellent communication and problem-solving abilities.
 * Willingness to travel as needed.

## Description

We are seeking a Help Desk Technician to provide frontline technical support for a large-scale enterprise environment supporting 1,000 users. The ideal candidate will handle help desk tickets related to desktop systems, Citrix environments, hardware setup, software installation, user account access, and day-to-day technical issues. This role requires excellent troubleshooting skills, strong customer service, and the ability to maintain service levels in a fast-paced IT environment., * Provide first-level technical support for desktop, laptop, and Citrix-related issues.

 * Install, configure, and troubleshoot hardware, software, and peripheral devices.
 * Assist users with account provisioning, password resets, and access-related issues.
 * Diagnose and resolve technical problems through phone, email, and remote support.
 * Document incidents, resolutions, and escalate complex issues when necessary.
 * Ensure timely ticket resolution while meeting established service level agreements (SLAs).