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# IT Help Desk Specialist

- **Company:** INCEED
- **Location:** Golden, CO, United States
- **Experience:** Starter
- **Salary:** $41,600.0 - $62,400.0
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Enterprise Software Applications, Workday
- **Published:** November 3, 2026
- **Apply:** https://www.juju.com/job/2_169719415

## About the Role

* 1-2+ years of help desk, service desk, or Level 1 support experience
 * Experience supporting users through phone, chat, or ticketing tools
 * Strong customer service and communication skills
 * Ability to learn new systems and support processes quickly
 * Experience documenting incidents in an ITSM platform
 * Ability to work in a fast-paced support environment
 * Availability to work onsite in Lakewood, Colorado
 * Ability to work assigned shifts between 6:00 AM and 6:00 PM

Nice to Have Skills & Experience:

 * Prior Workday support experience
 * Experience supporting ERP or enterprise applications
 * Experience with go-live, hypercare, or command center support

## Description

* Provide first-line support by phone, chat, and ticketing system
 * Assist with Workday navigation and employee self-service questions
 * Troubleshoot basic user issues using knowledge articles and documentation
 * Log, update, and manage support tickets accurately
 * Escalate complex technical or functional issues to the proper teams
 * Support users during a high-volume go-live and hypercare period
 * Identify recurring issues and share knowledge base improvement ideas