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# Help Desk Specialist (Back To Business I.T.)

- **Company:** The Greentree Group
- **Location:** Beavercreek, OH, United States
- **Experience:** Experienced
- **Salary:** $50,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Apple Mac Systems, Backup Devices, CompTIA Security+, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Microsoft Office, Routing, Remote Infrastructure Management, Microsoft SharePoint, Wireless LAN Controllers, Office365, Software Troubleshooting, Firewalls (Computer Science), Microsoft InTune, Information Technology, Windows Client
- **Published:** November 3, 2026
- **Apply:** https://www.juju.com/job/1_greentreegroup-8a78859e9fd3bb2501a039432e8c3373

## About the Role

Help Desk Specialist (Back To Business I.T.) + Are you a tech enthusiast who loves solving complex problems? + Do you have a keen eye for detail and excellent analytical skills? + Would your friends describe you as a self-starter who takes pride in your work and enjoys collaborating with others?, MINIMUM QUALIFICATIONS: + Associate's or Bachelor's Degree in Computer Science or related area.
A minimum of three years' experience will be considered in lieu of a degree. + Four years of recent experience with setup and/or administration of Windows 10/11, MS Office applications, Microsoft 365, Intune, Active Directory, and Entra ID. + Strong hardware and software troubleshooting skills with emphasis on related issues including Microsoft 365 applications and services, workstations, and networking. + Strong customer service orientation and the ability to present ideas in user-friendly language. + Ability to conduct research into issues and products as required. + Highly self-motivated and directed with a keen attention to detail and strong written/oral communication skills. + Local travel may be required. + Candidates must be U.S. Citizens.
DESIRED QUALIFICATIONS: + Experience with MS Windows Server, infrastructure services (DNS, DHCP, NPAS), Microsoft Office 365, Exchange, and SharePoint. + Experience supporting macOS environments. + Familiarity with antivirus management and backup solutions. + Working knowledge of firewalls, VPNs, routing, and wireless LAN controller appliances. + Help desk support, remote management and troubleshooting skills. + Certifications: CompTIA A+, Security+, and Microsoft 365 Fundamentals MS-900.