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# Sr. System Admin Tier 3- (Richard, Texas)

- **Company:** Wiley & Company, Inc.
- **Location:** Richardson, TX, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Cloud Computing, Cyber Security, Disaster Recovery, Information Systems Security Architecture Professional, Microsoft Servers, Microsoft Software, Microsoft SharePoint, Sysadmin, Virtual Environment, Information Technology, 3-tier Architectures, Network Server, Cisco
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/sr-system-admin-tier-3-richard-texas-richardson-tx--22f52b16-d7a4-4bcf-94a3-62925b513b14

## About the Role

Systems Administration/Management, Willing to Travel, Microsoft Windows Azure, Microsoft SharePoint, Microsoft Product Family, Microsoft Certifications, CCNA - Cisco Certified Network Associate, CISSP - Certified Information Systems Security Professional, International Information Systems Security Certification Consortium (ISC)2, SSCP - Systems Security Certified Practitioner, 1. Experience Working for an MSP (5+ years)

 2. Strong Microsoft Azure experience (5-7+ years)
 3. Strong Microsoft 365, Teams, SharePoint experience (5-7+ years)
 4. Strong Microsoft server and domain experience (5-7+ years)

Nice-To-Haves:

 1. IT Certifications-Microsoft Azure, 365, Security.
 2. IT Certifications-Cisco CCNA, CCNP or ISC2 SSCP, CISSP, * Possess and demonstrate a genuine desire to provide excellent customer service to clients.
 * Demonstrate the ability to prioritize and focus on the task at hand.
 * Demonstrate the ability to follow through on projects promptly.
 * Establish the ability to take initiative independent of direct supervision.
 * Ability to work in a team, communicate effectively, and manage confrontations/conflicts.
 * Self-motivated with the ability to work in a fast-moving environment.
 * Experience working for a Managed Service Provider

Musts (Technical):

 * Strong Microsoft Azure experience.
 * Strong Microsoft 365, Teams, and SharePoint experience.
 * Strong Microsoft server and domain experience.
 * Networking experience.
 * Diagnostic skills of technical issues.
 * Service awareness of all organization's key IT services for which support is being provided.
 * Understanding of support tools, techniques, and how technology is used to provide IT services.
 * Typing skills to ensure quick and accurate entry of service request details.

Wants:

 * Relevant and current professional IT Certifications, such as:
 + Microsoft Azure, 365, Security.
 + Cisco CCNA, CCNP.
 + ISC2 SSCP, CISSP.

## Description

Job Description: The Senior Systems Administrator is responsible for 3 major areas of IT Service Delivery.

 1. Support and administration of servers, Microsoft 365, Azure, virtual environments, storage, security, and Backup Disaster Recovery (BDR) infrastructure both on-premise and cloud-based solutions.
 2. Handling escalations and advanced support of service requests beyond the abilities of higher-tier Service Desk Technicians.
 3. Assisting project and technical alignment teams with the implementation of servers, Microsoft 365, Azure storage, and BDR infrastructure projects both on-premise and cloud-based solutions.

Results of the Position & Key Accountabilities:

 * Resolving service tickets quickly and permanently
 * Customer Satisfaction: Keeping clients happy.
 * Documentation: Developing & updating documentation of systems supported
 * Leadership: Taking responsibility for mentoring and developing junior members.