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# IT Support Specialist

- **Company:** VICTORY TECH, LLC
- **Location:** Concord, TN, United States
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Dynamic Host Configuration Protocol, Desktop Computing, Domain Name System (DNS), Issue Tracking Systems, Network Troubleshooting, Networking Basics, Anti-Phishing, Wi-Fi Technology, Information Technology, Laptops
- **Published:** November 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2ee964a800b88538

## About the Role

We're looking for someone early in their IT career who is hungry to learn and cares a lot about doing right by the people they support. You'll learn from experienced technicians, own your tickets start to finish, and be part of a small team where your work gets noticed., * Some hands-on IT experience. Help desk, internships, or a degree or certificate program all count.

 * Comfortable with Windows 11 and Mac
 * Familiar with Microsoft 365
 * Basic networking knowledge (IP, DNS, DHCP)
 * Can explain tech clearly to people who aren't technical
 * Organized, reliable, and able to manage your own time
 * Valid driver's license and reliable transportation for on-site visits

Nice to have

 * Experience with an RMM or ticketing system
 * Experience with device management or business networking
 * CompTIA A+, Network+, or Microsoft certifications (or working toward one), * Are you able to take part in an on-call rotation for occasional after-hours work (paid at overtime)?
 * Do you have a valid driver's license and reliable transportation for on-site visits?

## Description

* Are curious by nature and like figuring out how things work
 * Hate leaving a client waiting, and follow up without being asked
 * Would rather fix the root cause than just close the ticket
 * Take feedback well and want to be coached

It's probably not a fit if "good enough" is good enough for you. Our clients count on us to be fast and thorough, and we hold ourselves to that every day.

What a typical week looks like

 * Working help desk tickets and seeing them through to resolution
 * Supporting Windows and Mac users remotely and on-site (desktops, laptops, printers, phones)
 * Setting up users, licenses and permissions in Microsoft 365
 * Deploying and managing devices and software
 * Troubleshooting network issues, including firewalls and Wi-Fi
 * Helping respond to phishing reports and security alerts
 * Documenting fixes in our knowledge base