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# Information Technology Specialist 4 Information Security ref#25NYC

- **Company:** NYS Governor's Office of Employee Relations
- **Location:** Albany, NY, United States (Remote available)
- **Salary:** $100,671.0 - $126,875.0
- **Contract:** Internship / Graduate position
- **Skills:** Cyber Security, Information Technology
- **Published:** November 3, 2026
- **Apply:** https://statejobsny.com/public/vacancyDetailsView.cfm?id=228197

## About the Role

Information Technology Specialist 4 (Information Security)
Non-competitive: Six years of information technology, cyber security, or information assurance experience**
Or
One year of state service as an Information Technology Specialist 3 (Information Security)

**Substitutions:
A bachelor's or higher-level degree in any field including or supplemented by 15 semester credit hours in computer science or related field substitutes for three years of required experience; any bachelor's substitutes for two years of required experience. An associate degree with 15 semester credit hours in computer science or related field may substitute for one year of required experience. Candidates in a bachelor's degree program with at least 15 semester credit hours in computer science or related field may substitute such credits for one year of required experience. A master's degree or higher in computer science or related field substitutes for one year of required experience.

## Description

Duties Description Under the direction of senior leadership within the Office of Information Technology Services\Chief Information Security Office\Cyber Command Center, the incumbent will serve as a Customer Relationship Manager responsible for providing coordination efforts enabling the onboarding and continued subscriber relationship management with NYS Security Operations Center (NYSOC) subscribers. The NYSOC serves as the nerve center for joint local, state, and federal cyber efforts, including data collection, information sharing and response. NYSOC subscribers consist of a variety of local and state level government entities and is still growing rapidly. The incumber will be responsible for ensuring the smooth transition of a new subscriber onto the service, that subscriber needs are being met, and that any concerns are handled swiftly and efficiently.

This position requires the incumbent to possess excellent organizational and customer service skills, as well as a solid understanding of cybersecurity and NYSOC service offerings. Additionally, this position requires an incumbent to act with a great deal of independence in alignment with agency and upper-level management strategic direction.

Due to the nature of the work performed by the NYSOC, this position may require availability during off-shift hours to ensure appropriate response to security incidents or other critical activities as needed. This position is available and can be filled in any of the following NYSOC locations: Latham, Rochester, or New York City.

Specific duties include, but are not limited to:

 * Coordinate the onboarding of subscribers to the NYSOC and ensure a smooth transition onto the service.
 * Provide robust subscriber relationship management, serving as a main point of contact for subscriber requests or concerns.
 * Meet with other teams within the NYSOC and ITS to advocate on behalf of subscribers and collaborate to develop solutions that meet their needs.
 * Develop a solid understanding of NYSOC services and the benefits they provide to current and prospective subscribers.
 * Track any new requests or issues raised by subscribers until they reach completion.
 * Communicate with subscribers to gauge their level of satisfaction with NYSOC services and identify areas that may need improvement.
 * Create and maintain onboarding documents, procedures, and NYSOC promotional materials for use with subscribers.
 * Participate in the development and maintenance of NYSOC standard operating procedures and performance standards.