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# System Operator IV - Assistant Operations Manager - Traffic Operations

- **Company:** WSP
- **Location:** Hawthorne, NY, United States
- **Experience:** Expert
- **Salary:** $80,000.0 - $100,000.0
- **Contract:** Permanent contract
- **Skills:** Spreadsheets, Databases, Data Auditing, Microsoft Office, Data Analytics
- **Published:** November 3, 2026
- **Apply:** https://dejobs.org/x/x/39E6FA98DC2A4D5BA12356E5379801FE/job/

## About the Role

* Bachelor's degree in a relevant field plus 1 year of qualifying experience, OR 5 years of full-time qualifying experience
 * Valid driver's license
 * TMC, traffic, or dispatch operations experience in military, transportation, fire, police, EMS, or 911
 * Experience managing operations and supervising 15 or more staff
 * Experience reviewing and updating procedures and protocols
 * Strong oral and written communication; proficient in MS Office, spreadsheets, and databases
 * Proven ability to work professionally with clients and respond to problems 24/7, * Data analytics, including systems and data evaluation
 * Strong interpersonal and organizational skills and integrity
 * Stays steady under pressure and works well as a team with the client, The selected candidate must be authorized to work in the United States.

## Description

The Assistant Operations Manager runs the HVTMC operations floor day to day. This is the senior supervisor on the floor, leading the operators who monitor the network, coordinate incident response, and keep traffic moving across the Hudson Valley. The role reports directly to the Operations Manager and steps in as Operations Manager when that position is out, at the request of NYSDOT/Consultant project management. This is a key position with 24/7 on-call availability by phone., * Lead and direct operators on all shifts: set priorities, assign coverage, and make the call during active incidents.

 * Coordinate incident management with NYSDOT, State Police, local PD, fire, EMS, and 911 centers, from detection through clearance.
 * Monitor floor activity in real time and step in on major incidents, closures, weather events, and bridge strikes.
 * Run QA on operator output: incident logs, VMS messages, notifications, and shift passdowns. Correct issues and coach as needed.
 * Train new operators and keep existing staff current on SOPs, systems, and protocols.
 * Review and update floor procedures and protocols as conditions and systems change.
 * Manage schedules, callouts, and overtime to keep the floor fully staffed.
 * Review performance measures and data quality and flag trends to the Operations Manager.
 * Support contract administration and transition activities under Tasks 1, 2, 7, and 10 (Attachment 13).
 * Be able to perform any Operator-level function when needed.