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# IT Help Desk Technician

- **Company:** MANAGED STAFFING, INC.
- **Location:** Erlanger, KY, United States
- **Experience:** Starter
- **Salary:** $62,400.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, JIRA, Business Software, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Network Troubleshooting, Networking Basics, Information Technology, Laptops, Zendesk, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/10f83637-d0da-4b64-9a53-2acfb86c3806/it-help-desk-technician

## About the Role

* 1-2 years of experience in an IT support or help desk role.
 * Strong understanding of Windows OS, Microsoft 365, and general networking fundamentals.
 * Experience with ticketing systems (ServiceNow, Jira, Zendesk, etc.) preferred.
 * Excellent communication and problem-solving skills with a customer-first attitude.
 * Ability to work independently and collaboratively in a fast-paced manufacturing setting.
 * Occasional travel to the Cincinnati site required.

Education & Certifications

 * High school diploma or equivalent required.
 * CompTIA A+ or Microsoft Fundamentals (MS-900) certification preferred.

## Description

Seeking a motivated IT Help Desk Technician to support on-site and remote IT operations at our Erlanger, KY facility. The ideal candidate will provide Tier 1 technical support, manage daily help desk tickets, and ensure seamless operation of IT systems critical to our manufacturing and business environments. This role is perfect for someone who enjoys hands-on IT work, troubleshooting, and working directly with end users., * Provide on-site and remote technical support for 150+ users across manufacturing and office environments.

 * Troubleshoot and resolve hardware, software, and network issues efficiently.
 * Install, configure, and maintain Windows operating systems, business software, and security tools.
 * Set up and deploy desktops, laptops, printers, and related peripherals.
 * Maintain documentation of service tickets, resolutions, and configurations.
 * Assist with user training and promote IT best practices.
 * Support cybersecurity measures, including software updates and password policy compliance.