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# Application Support Engineer

- **Company:** Conexess Group
- **Location:** Livonia, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Health Informatics, Hospital Information Systems, Medical Software, Software Maintenance, Application Data, Runbook, Server Administration, Software Deployment, Software Engineering, Fast Healthcare Interoperability Resources, Health Level Seven International, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/application-support-engineer-livonia-mi--eb04a32c-2bdd-4bda-86a0-a9f314fa6e42

## About the Role

* L2: 3-5 years of experience supporting healthcare or clinical applications in a production environment.
 * 5+ years experience providing L2 incident troubleshooting and resolution within defined SLA targets, including high-priority/critical incidents.
 * 5+ years experience supporting clinical application workflows, integrations/interfaces, application configurations, and related technical dependencies in a healthcare environment.
 * 3+ years as hands-on experience with Incident, Problem, Change, and Service Request Management using ServiceNow or a comparable ITSM platform.
 * 8+ years of experience coordinating with clinical users, cross-functional IT teams, and third-party vendors for issue resolution, root-cause analysis, application maintenance, upgrades, and production changes.

Preferences: - Optional (nice-to-have's)

 * Effective written and verbal communication skills to collaborate with client stakeholders, clinical users, technical teams, and third-party vendors.
 * Experience supporting applications within a hospital or healthcare provider environment and familiarity with clinical workflows.
 * Experience with ServiceNow or similar ITSM platforms, including Incident, Problem, Change, and Service Request processes.
 * Familiarity with healthcare integrations/interfaces, including HL7 and/or FHIR, and application-to-application data flows.
 * Relevant application/vendor, ITIL, healthcare IT, or technical certifications are preferred.

## Description

In this role you will be responsible for Radiology and Cardiology Applications:

 * Provide L2 production support for clinical and healthcare applications, including incident investigation, troubleshooting, resolution, and service restoration.
 * Monitor and manage assigned incidents, service requests, problems, and changes in accordance with defined SLAs and operational procedures.
 * Perform root cause analysis for recurring or complex application issues and implement corrective and preventive actions.
 * Support application maintenance, upgrades, patches, configuration changes, testing, and production deployments while minimizing impact to clinical operations.
 * Collaborate with clinical/business users, infrastructure teams, interface teams, vendors, and other IT support groups to resolve application and workflow issues.
 * Maintain and enhance technical documentation, knowledge articles, runbooks, and support procedures, while identifying opportunities for automation and continuous service improvement.