> Markdown version of [/jobs/ext/4547925-seniorengineer-miscrosoft-windows-microsoft-servers-rds-touch-services](https://www.wearedevelopers.com/jobs/ext/4547925-seniorengineer-miscrosoft-windows-microsoft-servers-rds-touch-services). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# SeniorEngineer - Miscrosoft Windows,Microsoft Servers RDS,Touch Services

- **Company:** HCL Technologies
- **Location:** Schaumburg, IL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Servers, Windows Servers, Queue Management Systems, Remote Desktop Services
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/seniorengineer-miscrosoft-windows-microsoft-servers-rds-touch-services-schaumburg-il--321e4baf-93e5-4a31-ac29-a29159d41153

## About the Role

Microsoft Windows Server, Service Level Agreement (SLA), Customer Experience, Quality Metrics, 2nd Level Support, Technical Support, Communication Skills, Regulatory Requirements, Customer Support/Service, Desktop Administration, 1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development

Skill Requirements

 1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development

Other Requirements

 1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development

## Description

1. SLA Management 2. Incident Queue Management 3. New Hire Equipment Ticket Coordination 4. Gathering Information from Customer 5. Great Communication Skills Minium Experience :- 1 - 2 years of customer support. (1.) To adhere to quality standards (voice and accent, Tech Monitoring), regulatory requirements and company policies. (2.) To ensure positive customer experience. (3.) To maintain high login Efficiency (Availability) for customers. (4.) To provide level 1 remote desktop support to resolve tickets or provide hardware or software or network problem diagnosis or resolution via telephone or email or chat within agreed SLA of ticket volume and time. (5.) To update work logs and follow shift escalation process to escalate complex problem to appropriate support specialists or route problems to 2nd and 3rd level IT support staff as the case be. (6.) Work on value adding activities such Knowledge base update and self-development