> Markdown version of [/jobs/ext/4547974-technical-product-support-agent](https://www.wearedevelopers.com/jobs/ext/4547974-technical-product-support-agent). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Technical Product Support Agent

- **Company:** Revelyst, Inc.
- **Location:** Carlsbad, CA, United States (Remote available)
- **Salary:** $43,680.0 - $47,840.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Software Documentation, Computer Networks, Databases, Desktop Computing, Remote Desktop Services, Software Engineering, Marketplace
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/technical-product-support-agent-carlsbad-ca--1b03419a-dacb-4235-84c3-1a0cea68ab34

## About the Role

Product Support, Technical Support, Product Support, Technical Support, Customer Service Management, Technical Leadership, Identify Issues, Desktop PC, Problem Solving Skills, User Documentation, * College level education in field related to Computers, Networking, or Golf or Similar Work Experience in the Marketplace

 * Working knowledge of Android, iOS, database usage, and audio-visual setup
 * Strong verbal and written communication skills.
 * Ability to quickly assess client requests and identify solutions.
 * Strong customer-focused orientation.Attention to detail.
 * Ability to work a task with a team to completion.
 * Ability to research and resolve issues, self-starter.
 * Strong working knowledge of MS Windows 7/8/10 Operating Systems and newer.
 * Previous computer or customer support experience.
 * Computer Networking Experience a Plus!

Golf knowledge is a Plus!

## Description

We are seeking an experienced Technical Product Support Agent to join the Revelyst Golf & Technology platform team located in Carlsbad, CA.

As a Tier 1 Technical Product Support Agent you provide the initial Technical Support contact to the end-user. To identify, research, and resolve all general support issues or determine that Tier 2 Escalation is required for further assistance.

This position reports to the Technical Product Support Supervisor.

As the Technical Product Support Agent, you will have an opportunity to:

 * Work with end users to troubleshoot and resolve technology and software issues over the telephone, through email, and via a web-based remote desktop control tool.
 * Work with end users to understand, diagnose, and resolve Golf Data questions.
 * Work to document incoming customer issues for reporting
 * Develop in-house & end-user documentation articles based upon experience resolving new customer issues to grow helpdesk knowledge base.
 * Work with customers and manufactures to organize returns and any replacement or repairs.
 * Work with end users to process and upsell new items.