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# Support Analyst

- **Company:** Noblesoft Technologies
- **Location:** Allentown, PA, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Active Directory, Databases, Monitoring of Systems, Reverse Engineering, Robotic Automation Software, SQL Databases, Data Streaming, Data Processing, Vba Programming Language, Integration Frameworks, Visual Basic Language, User Administration
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/912328d5-6afb-4310-81d2-3d55591ab522/support-analyst

## About the Role

* 6-8 years of experience in application support, preferably in the energy or midstream sector.
 * Proficiency in SQL (Level 3) and Visual Basic (Level 2) for data handling and script maintenance.
 * Experience with pipeline scheduling tools (e.g., Scheduling App, PLS) and understanding of terminal operations.
 * Familiarity with AVD environments, Active Directory group management, and Excel-based automation.
 * Strong analytical and problem-solving skills with the ability to reverse-engineer complex code.
 * Excellent communication and documentation skills.

Preferred Qualifications

 * Experience with Transport 4, Nest, and T4 systems.
 * Knowledge of midstream energy operations and pipeline logistics.
 * Exposure to RPA, integration workflows, and data quality management

## Description

* The Support Analyst will be responsible for providing technical and functional support for the Pipeline Scheduler application used in midstream oil and gas operations.
 * This role ensures the smooth operation of scheduling systems, resolves user issues, and supports enhancements and maintenance activities across development and production environments., * Provide Level 1 and Level 2 support for the Pipeline Scheduler application, including incident resolution, user access management, and system monitoring.
 * Troubleshoot and resolve application issues related to batch jobs, data flow, and integration with systems like T4 and Nest databases.
 * Maintain and update Excel VBA-based scheduling tools, ensuring configuration integrity and macro functionality.
 * Collaborate with schedulers to support daily operations such as exporting, editing, and publishing pipeline schedules.
 * Participate in patching activities, nightly audits, and compliance checks within the AVD environment.
 * Document support procedures, architecture diagrams, and user guides.
 * Coordinate with development teams for issue escalation and resolution.
 * Monitor ticket queues and ensure timely resolution or escalation of issues.
 * Participate in on-call rotations and support activities outside regular business hours as needed.