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# Director, Productivity & Workforce Transformation

- **Company:** WEST Inc
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $200,000.0 - $300,000.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Decision Support Systems, Operational Data Store, Generative AI
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/director-productivity-workforce-transformation-chicago-il--c7a30b3b-0b28-401b-a2f4-46b765fc35ab

## About the Role

Productivity Management, Artificial Intelligence (AI), Customer Support/Service, Customer Relations, Cost Control, Process Modeling, Workflow Analysis, Financial Modeling, Automation, Decision Support, * 10+ years of experience in consulting, operations, or transformation roles

 * Deep experience in productivity improvement, including labor efficiency, workforce analytics, cost takeout, or process transformation
 * Strong ability to build and communicate quantified business cases (workload analysis, capacity, cost, ROI)
 * Experience applying process improvement methods (e.g., lean, workflow analysis, operating model design)
 * Ability to connect AI (including generative AI and automation) to practical workflow use cases and measurable outcomes
 * Track record of selling and delivering work in a consulting or advisory environment
 * Strong executive communication and stakeholder management skills
 * Experience in one or more of West Monroe's core industries preferred

## Description

* Lead client engagements focused on labor productivity, cost takeout, operating model improvement, and process redesign
 * Assess workflows, service models, and management systems to identify value leakage
 * Build quantified value cases using operational data, work measurement, and financial modeling
 * Translate opportunities into executable roadmaps with clear ownership, milestones, and value realization

Drive AI-enabled workflow transformation

 * Identify opportunities to apply AI, automation, and decision support within business processes
 * Prioritize use cases based on business impact, feasibility, and adoption readiness
 * Redesign workflows that embed AI into how work gets done (including human-in-the-loop models)
 * Ensure initiatives are tied to measurable outcomes through KPI definition, tracking, and governance

Drive business development

 * Originate and close productivity/work transformation-focused engagements (e.g., labor optimization, cost takeout, AI-enabled workflow transformation)
 * Develop proposals, scopes, pricing approaches, and staffing models
 * Identify and shape follow-on opportunities by translating client pain points into quantified value stories
 * Partner across industry and technology teams to bring integrated solutions to market

Lead teams & grow the practice

 * Own engagement delivery, team leadership, quality, economics, and client satisfaction
 * Coach team members in productivity methods, structured problem solving, and executive communication
 * Contribute to productivity/workforce methodologies, tools, and go-to-market assets, * You quickly identify and quantify productivity opportunities and mobilize teams to capture value
 * Engagements deliver measurable outcomes (cost reduction, labor efficiency, throughput improvement, capacity unlock)
 * Clients adopt AI-enabled workflows that drive sustained operational impact
 * You help grow the Productivity & Workforce Transformation discipline through delivery, mentorship, and business development