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# Technical Implementation Manager

- **Company:** Workday, Inc.
- **Location:** United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Artificial Intelligence, Software as a Service, Information Systems, NoSQL, Systems Development Life Cycle, Solution Deployment Descriptor, SQL Databases, Postman
- **Published:** November 3, 2026
- **Apply:** https://www.clearancejobs.com/jobs/9244244/technical-implementation-manager

## About the Role

3+ years of experience in Enterprise B2B SaaS solution deployment, specifically within consulting, professional services, or functional implementation

 - 3+ years specifically leading complex, large-scale global external client-facing SaaS implementation projects for medium to large enterprises
 - Proven ability to take full ownership of projects, operate independently, and manage multiple priorities, timelines, governance and workstreams effectively
 - Lead complex conversations and manage senior stakeholder expectations
 - Ability to work effectively across both technical and business stakeholders, creating clarity for partners and internal teams even when priorities or requirements are evolving
 - Strong problem-solving skills, with the ability to troubleshoot technical issues and drive resolution, Bachelor's degree in Business, Information Systems, Industrial Engineering, or a related field
 - 2+ years of experience delivering AI-enabled solutions, intelligent automation, or ML-powered features within an enterprise context
 - Familiarity with NoSQL/SQL database and Postman
 - Familiarity with Agile methodologies and the software delivery lifecycle
 - Availability and flexibility to work during US hours
 - Industry knowledge of HR Tech Industry

## Description

We're looking for an Technical Project Manager to join our growing Professional Services Team. This individual will be the primary point of contact during the pre-launch period, leading end-to-end implementation while ensuring scope, quality, and project KPIs are met. You will serve as a solution consultant, bridging the gap between R&D, Product, and the client to ensure global enterprises extract maximum value from our AI-driven orchestration.

What You'll Do

 - Own the end-to-end onboarding journey for new global customers, running engaging kickoff calls and Q&A meetings to drive successful product deployment
 - Direct and manage day-to-day projects including governance, planning, and stakeholder reporting at customer steer-co meetings while proactively resolving roadblocks to ensure deployments remain on schedule and within scope
 - Act as a solution consultant to translate business requirements into a feasible product setup within the HiredScore product
 - Build and maintain onboarding materials (playbooks, quick start guides, FAQs) and use deployment feedback to refine best practices and methodologies
 - Partner with Data Science, Product, and Customer Success to transition accounts from implementation to long-term adoption, ensuring a smooth handover to Customer Success and Support