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# Support Team Lead

- **Company:** Eleven, Inc.
- **Location:** New York, NY, United States
- **Experience:** Expert
- **Salary:** $135,000 - $180,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Network Security, Networking Basics, Windows PowerShell, Microsoft Copilot, Software Deployment, TCP/IP, Wi-Fi Technology, Microsoft InTune, AI Platforms, Deployment Automation, Patch Management, Claude
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/fe0a0a62-7394-451f-aa5a-0829407f44d7/support-team-lead

## About the Role

* 8+ years in IT support, including 2+ in a lead or senior role.
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 * Proven ability to lead and mentor a team in a fast-paced setting.
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 * Experience providing white-glove support to C-suite and senior executives.
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 * Strong knowledge of Windows, Microsoft 365, hybrid Active Directory (on-premises and Entra ID), Intune, and Windows Autopilot.
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 * Experience with software deployment and patch management.
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 * Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi) and network security.
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 * Working knowledge of PowerShell and a passion for automation.
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 * Experience supporting AI platforms such as Claude and Microsoft Copilot from an end-user view.
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 * Sound judgment under pressure and a root-cause mindset.
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 * Clear communicator at all levels, with a sense of urgency and a client-focused manner.
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 * Bachelor's degree preferred. Financial services experience strongly preferred.

## Description

The ideal candidate will join a global team supporting all offices, with a focus on our New York headquarters, the C-suite, and other U.S. offices. You will lead daily operations, handle escalations, and support bankers on live transactions, where speed and judgment matter. You will work closely with the global Support, Infrastructure, Network & Security, and Platform Engineering teams.