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# Desktop Support Technician

- **Company:** Advanced
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Remote Service Software, Software Engineering, Peripherals, Laptops, User Accounts
- **Published:** November 3, 2026
- **Apply:** https://www.thejobnetwork.com/job/739e1a43-28d6-445d-b49c-a7b5a3f179dd/desktop-support-technician

## About the Role

* 2 years of desktop support or IT help desk experience, * Strong troubleshooting skills across Windows and Mac hardware and software
 * Experience with Active Directory, Microsoft 365, and remote support tools
 * Excellent communication and presentation skills, comfortable working directly with various stakeholders

Preferred Skills:

 * CompTIA A or similar certification

## Description

* Provide day-to-day support for desktops, laptops, printers, mobile devices, and peripherals
 * Escalate complex issues to infrastructure and application teams and follow through to resolution
 * Image, deploy, and configure new hardware for onboarding and refresh cycles
 * Manage user accounts, access requests, and password resets in Active Directory
 * Troubleshoot hardware and software issues across Windows and Mac
 * Manage and resolve tickets through the IT service management system within SLA targets
 * Maintain accurate asset inventory and documentation
 * Communicate clearly with stakeholders at all levels, translating technical issues into simple terms