> Markdown version of [/jobs/ext/4549663-software-support-engineer](https://www.wearedevelopers.com/jobs/ext/4549663-software-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Software Support Engineer

- **Company:** KION GROUP AG
- **Location:** Plano, TX, United States
- **Salary:** $65,000.0 - $140,000.0
- **Contract:** Permanent contract
- **Skills:** C (Programming Language), Java (Programming Language), Microsoft Windows, C Sharp (Programming Language), Databases, Python (Programming Language), Microsoft SQL Server, Oracle (Applications), Server Administration, Software Engineering, Usage Tracking, Information Technology, Programming Languages
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/software-support-engineer-plano-tx--e685dd8f-a4d2-4ded-8da9-e0e7113118c3

## About the Role

Software Administration, Technical Support, Software Engineering, Software Administration, Customer Support/Service, Programming Languages, Operating Systems, On Site Support, 2nd Level Support, Software Engineering, * Bachelor's Degree (Computer Science, Software Engineering, or related field)

 * Proven experience in software support or a similar role
 * Strong problem solving skills and attention to detail.
 * Excellent communication skills, both written and verbal.
 * Experience with Oracle / MS SQL databases
 * Experience with Windows operating systems
 * Material handling experience
 * Experience with Java, C, C#, or Python
 * Customer Service experience

## Description

Dematic is looking for a talented Software Support Engineer to provide remote, second level customer support with Dematic''s Customer Service team. The work schedule for this opening is rotating 12-hour day shifts, four days on and four days off. The employee will work closely with customers, first level technicians, and software/technical engineers to resolve customer issues. The employee may participate in emergency situations requiring on-site support. Ideal candidates will possess knowledge of multiple programming languages, operating systems, databases, and networking., * Provide technical support to customers via phone, email, and chat.

 * Diagnose and troubleshoot software issues
 * Collaborate with the development team to resolve complex issues
 * Document and track customer issues and problems.
 * Assist in the creation of support documentation and knowledge base articles.
 * Conduct training sessions for customers on software usage.
 * Travel approximately 5% of the time to different customer locations and Dematic locations in the United States
 * Participate in an on-call rotation during non-business hours