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# IT Asset Manager (Configuration & SAM & HAM)

- **Company:** RSC Solutions
- **Location:** Morristown, NJ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Configuration Management Databases, Configuration Management, Computerized Maintenance Management Systems, Information Systems, Data Normalization, Noise Reduction, Executive Information Systems, Software Asset Management, Software Engineering, Data Ingestion, ServiceNow IT Service Management, Information Technology, Machine Learning Operations, Hardware Asset Management, Servicenow
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/it-asset-manager-configuration-sam-ham-morristown-nj--8b553b03-7236-4b78-999a-96ea733e32e4

## About the Role

Information Technology & Information Systems, Asset Management, Information Technology & Information Systems, Asset Management, Configuration Management, Best Practices, Asset Management Software, ServiceNow, Operations Management, Onboarding, · 5+ years in IT Service Management (ITSM) or Configuration Management, with experience designing large-scale enterprise CMDBs.

· Deep technical proficiency in ServiceNow Discovery, ITOM, and federated CMDB models.

· Proven expertise in both Hardware (HAM) and Software (SAM) Asset Management within the ServiceNow platform.

· Advanced familiarity with Common Services Data Model (CSDM) concepts and ITIL best practices.

· Understanding of how to leverage AI/ML tools for data normalization, automated mapping, and "noise reduction " in a large-scale IT environment.

· Bachelor's degree in Computer Science, Engineering, or a related field (or 7+ years of equivalent technical experience in systems/network engineering or software development).

· Ability to manage multiple competing priorities in a challenging environment

· Current ITSM/ITIL certification

## Description

This position owns the Service Asset and Configuration Management (SACM) lifecycle. The qualified individual serves as the primary architect for a reliable "source of truth, " partnering with stakeholders across Technology and Business teams to manage the Configuration Management Database (CMDB), Service Mapping, Software Asset Management (SAM), and Hardware Asset Management (HAM). This is a consultative role requiring the ability to educate stakeholders on modern asset best practices within a matrixed environment., · Ensure the SACM process is fit-for-purpose by leading the design and maintenance of the CMDB in close collaboration with ServiceNow developers.

· Manage the end-to-end visibility of Assets and Configuration Items (CIs) by integrating ServiceNow Discovery and IT Operations Management (ITOM) workflows to automate data ingestion and lifecycle tracking.

· Oversee the onboarding of new Applications and Services to ensure strict adherence to the Common Service Data Model (CSDM) to support downstream IT Service Management processes.

· Evaluate and implement AI-driven capabilities, such as AI-assisted data reconciliation and predictive anomaly detection, to proactively identify configuration drift and improve data accuracy.

· Utilize AI-enhanced analytics to prepare Operational and Executive Dashboards that provide actionable insights into environmental health and process adherence.