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# Jr. Help Desk Technician

- **Company:** Irvine Technology Corporation
- **Location:** Jersey City, NJ, United States
- **Experience:** Starter
- **Contract:** Contract
- **Skills:** Microsoft Windows, JIRA, Okta, Peripherals, Information Technology, Gsuite, Hardware Infrastructure
- **Published:** November 3, 2026
- **Apply:** https://www.dice.com/job-detail/c7d750ac-14b5-402d-b425-1697a7966628

## About the Role

Our client is seeking a motivated Junior Help Desk Technician to join their IT support team and serve as a first point of contact for internal users. This is an excellent opportunity for someone early in their IT career who enjoys troubleshooting, learning new technologies, and providing great customer service. The role is well suited for individuals looking to gain hands-on IT experience and continue developing their technical skills in a supportive, team-oriented environment., * Entry-level IT support experience or a strong technical foundation with an interest in pursuing a career in IT support.

 * Bachelor s degree in Information Technology, Computer Science, or a related field is preferred.
 * Familiarity with Windows environments and basic desktop support concepts.
 * Strong communication skills with a customer-focused mindset.
 * Exposure to tools such as Okta, Jira, or Google Workspace is a plus but not required.

If you're looking for an opportunity to develop your technical skills and gain valuable hands-on IT experience, we'd love to hear from you!

## Description

* Provide first-level technical support to end users via phone and email, ensuring timely and professional assistance.
 * Log, track, and update support tickets while documenting troubleshooting steps and resolutions.
 * Perform initial diagnostics and resolve common hardware, software, and Windows-based issues.
 * Install, configure, and update workstations, applications, peripherals, and basic hardware components.
 * Assist with routine maintenance tasks and follow up with users to confirm issues are fully resolved.