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# Associate Technician, IT Services

- **Company:** ARSENAULT INC
- **Location:** Houston, TX, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Wireless Broadband, Information Systems, Data Migration, Desktop Computing, Hard Disk Drives, Issue Tracking Systems, Virtual Private Networks (VPN), Remote Access Technology, Software Engineering, TCP/IP, User Environment Management, Peripherals, Guidewire PolicyCenter, Computer Equipment, Information Technology, Laptops
- **Published:** November 3, 2026
- **Apply:** https://www.careerbuilder.com/job-details/associate-technician-it-services-houston-tx--76b4aae3-9ae5-4b78-b17d-325419d55a44

## About the Role

Information Technology & Information Systems, Technical Support, Information Technology & Information Systems, Peripheral Hardware, Hardware Installation, Software Installation, Hardware Upgrades, Desktop PC, Laptop PC, Desktop Hardware, Are you ready to explore a world of possibilities, both at work and during your time off? Join our Arsenault family, and youll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, youll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!, * Associate / Bachelor Degree in Computer Science, Information Systems, or other related field or equivalent work experience/training

 * 3 years of demonstrable hands-on IT work experience supporting and resolving diverse PC desktop software and hardware issues
 * Must have firsthand experience supporting desktop computers in a Windows/TCPIP environment

Preferred Qualifications- Education & Prior Job Experience

 * A+ certification
 * MCSE/MCP is a plus
 * Previous IT infrastructure experience in Airline/Airport environment

Skills, Licenses & Certifications

 * Overall knowledge of all Windows based operating systems including Windows 7
 * Familiarity with workflow and with ticketing systems
 * Knowledge of VPN connectivity and ability to troubleshoot issues
 * Ability to work independently and perform in a collaborative, team based environment
 * Must be able to lift at least 30 lbs

## Description

* Responsible for assisting employees in all facets of end-user computing, which includes software/hardware installs, upgrades and overall maintenance of PC desktop/laptop systems and peripherals.

What You'll Do

 * Configures, installs, monitors and maintains IT users' desktop software and hardware; supports mobile workforce
 * Provides consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software
 * Responsible for end-to-end problem ownership, resolution and communication with employees
 * Provides on-site training to users
 * Resolves and close tickets/work orders supporting end-user desktops and peripherals
 * Responds to customer support issues escalated from the Helpdesk
 * Contributes to desktop projects (global installs/upgrades) as a project team member
 * Remotely diagnoses and resolves requests utilizing remote tools
 * Troubleshoots and collaborates with other departments to assist with infrastructure related issues
 * Documents customer interactions in incident management system including asset management
 * Recovers data from hard disk drives and/or perform data migration
 * Supports remote access for virtual private network connectivity as well as wireless/broadband connectivity for laptops
 * Installs and configures local and network based printers
 * Performs preventative maintenance
 * Works various shifts, holidays, on-call and travel as required
 * Follows management guidance, adhering to IT policy and procedure
 * Performs other duties as requested