> Markdown version of [/jobs/ext/4550230-associate-global-technical-support](https://www.wearedevelopers.com/jobs/ext/4550230-associate-global-technical-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Associate, Global Technical Support - **Company:** Ciena - **Location:** Aurora, CO, United States (Remote available) - **Experience:** Expert - **Salary:** $65,000.0 - $95,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Artificial Intelligence, Software Applications, Computer Vision, Microsoft Outlook, C++ (Programming Language), Cloud Computing, Cyber Security, Software Debugging, Device Drivers, File Systems, Ethernet, IPv4, IPv6, Virtual Private Networks (VPN), Multi-protocol Systems, Network Layer, Network Monitoring, Routing, Open Shortest Path First (OSPF), Software Engineering, Software Technical Review, Virtual Local Area Networks, Multithreading, Information Technology - **Published:** November 3, 2026 - **Apply:** https://www.builtincolorado.com/job/senior-associate-global-technical-support/11188289?handler=ApplyRedirect ## About the Role * Education: Bachelor's degree in a technical field such as Engineering or Computer Science from a four-year college or university. * Experience: 2+ years related experience or an equivalent combination of education and experience. * Experience in a technical support role with an equipment vendor in the telecommunications industry. * Utilization of Microsoft Outlook, Microsoft Word, Excel, and related software applications. * Application of troubleshooting and problem resolution techniques. * Exposure to system-level troubleshooting across Layer 2/4 networks and associated DCN networks. * Ability to communicate effectively in English, both verbally and in writing. Nice to haves: * Experience with Element Management Systems or Network Management Systems. * Utilization of optical and protocol test equipment. * Application of Layer 2 technologies including Bridging/Switching, VLANs, QinQ, CFM services, G.8032 architecture, and MPLS-TP. * Application of Layer 3 technologies including IPv4, IPv6 routing, OSPF, IS-IS, MP-BGP, MPLS-TP, MPLS-TE, L2VPN, L3VPN, Segment Routing, Ethernet VPN, and Seamless MPLS. * Ability to build customer relationships and maintain a customer-focused approach. * Ability to contribute to or lead troubleshooting and problem resolution activities in a team environment. * Ability to manage challenging situations with customers and colleagues. ## Description Provide technical expertise that helps customers maintain reliable network operations and resolve complex product issues. This role contributes to customer success through technical problem resolution, cross-functional collaboration, and continuous knowledge sharing. The position supports CIENA products in remote and on-site environments, including participation in on-call coverage when required. How you will make an impact: * Deliver remote technical assistance for identified CIENA products, including 24x7 on-call coverage when required. * Deliver on-site customer assistance when required. * Communicate field issues and product concerns with Design and Supply Chain teams. * Utilize debug tools and lab-based research to diagnose customer issues and escalate incidents with required technical information. * Perform root cause analysis for customer technical issues. * Collaborate with Quality Assurance, Design, Product Management, Technical Publications, and Training teams to share customer feedback. * Create, review, validate, and publish MOP, KB, and FSB documentation and contribute to the knowledgebase., Remote or Hybrid Senior level Senior level Healthtech * Software * Analytics * Biotech * Pharmaceutical * Manufacturing Executes pharmaceutical marketing strategies, visits and develops target healthcare customers, maintains long-term relationships, reports market activity, communicates product information, monitors competitors, collects adverse-event information, supports representative onboarding and product training, and ensures regulatory compliance. CrowdStrike Software Engineer 16 Minutes Ago Remote or Hybrid 120K-185K Annually Entry level 120K-185K Annually Entry level Cloud * Computer Vision * Information Technology * Sales * Security * Cybersecurity Develop and maintain CrowdStrike's macOS endpoint security sensor using C/C++ and Swift. Design, implement, and own features across operating-system subsystems including filesystems, memory, processes, and networking. Build reliable, high-performance, multithreaded software, troubleshoot customer-reported issues, collaborate with distributed teams, and use AI technologies to improve workflows and decision-making. Top Skills: CC++CybersecurityEndpoint ProtectionLinuxmacOSMultithreadingNetworking ProtocolsSwiftWindows, CrowdStrike