> Markdown version of [/jobs/ext/4550315-hardware-fleet-operations-specialist](https://www.wearedevelopers.com/jobs/ext/4550315-hardware-fleet-operations-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Hardware Fleet Operations Specialist - **Company:** PlayStation - **Location:** Aliso Viejo, CA, United States - **Experience:** Experienced - **Salary:** $83,200.0 - $93,600.0 - **Contract:** Temporary contract - **Skills:** JIRA, Bash Shell, Linux, Issue Tracking Systems, Python (Programming Language), Linux System Administration, Networking Basics, Runbook, Scripting, Servicenow - **Published:** November 3, 2026 - **Apply:** https://job-boards.greenhouse.io/sonyinteractiveentertainmentglobal/jobs/6241723004 ## About the Role * 2-3 years of hands-on experience supporting or troubleshooting Linux-based systems. * Prior experience in a technical support, operations, or IT service delivery role. * Comfortable in working primarily in Linux terminal environments. * Experience following and improving runbooks, documentation, and operational processes. * Familiarity with ticketing systems such as Jira or ServiceNow in an operations context. * Strong written and verbal communication skills, with the ability to clearly document issues and solutions for technical and non-technical audiences., * Linux terminal-based troubleshooting * Basic scripting or automation (e.g., Bash, Python, or similar) * IT support fundamentals, including systems and basic networking concepts (Network+ level or equivalent), Under U.S. law, you are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and will not be seen by selecting officials or anyone else involved in making personnel decisions, nor will it be shared with our accommodations team . Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. ## Description * Respond to operational support requests in a 24/5 environment, meeting SLAs and prioritizing work across internal customers and cross-functional teams. * Troubleshoot and support Linux-based hardware systems using terminal-based tools, addressing issues that require investigation beyond existing documentation. * Identify recurring operational issues and work with engineering teams to stabilize and operationalize support workflows. * Create, update, and maintain runbooks, troubleshooting guides, and internal documentation based on real-world support findings. * Develop and maintain lightweight scripts or simple automation to reduce manual tasks and improve operational consistency. * Support the transition of operational workloads from engineering teams into the Hardware Fleet Operations team., Select... Are you authorized to work in the United States?* Select... Will you now, or in the future, require sponsorship to work in the United States?* Select... Are you related to, or in a close personal relationship with, anyone who currently works for SIE or any SIE-affiliated studios? (This includes spouses, domestic partners, and significant others.)* Select... If yes, please state their name, the department or studio they work for, and their job title (if you know it). By selecting "Yes", I am certifying that, to the best of my knowledge, the information I have provided in this employment application is true and correct.* Select... Portfolio Website, * Disabled Veteran: a veteran of the U.S. military who is entitled to compensation (or who would be entitled to compensation if not for the receipt of military retired pay) under the administration of the Secretary of Veterans Affairs and/or a person who was discharged or released from active duty because of a service-connected disability. * Recently Separated Veteran: a veteran who has discharged or released from active duty in the U.S. military within the last three years. * Armed Forces Service Medal Veteran: a veteran who, while serving on active duty in the U.S. military, participated in a U.S. military operation for which an Armed Forces Service Medal was awarded pursuant to Executive Order 12985.