> Markdown version of [/jobs/ext/455039-product-support-specialist](https://www.wearedevelopers.com/jobs/ext/455039-product-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Product Support Specialist

- **Company:** Writesonic, Inc
- **Location:** United States (Remote available)
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Generative AI, Zendesk
- **Published:** June 2, 2026
- **Apply:** https://www.relevantjobs.com/jobs/a650bee68-writesonic-product-support-specialist

## About the Role

* 1-3 years in SaaS or tech product support, ideally with exposure to SEO, AI, or marketing tools.
 * Excellent communication skills (written & verbal) with the ability to simplify complex concepts.
 * Experience using support platforms like Intercom, Zendesk, or Freshdesk.
 * Strong problem-solving and analytical mindset; comfortable troubleshooting technical issues.
 * Passion for customer experience-empathetic, patient, and proactive.
 * A fast learner who thrives in a high-growth, remote-first startup environment.

## Description

At Writesonic, customer experience is at the heart of everything we do. As a Product Support Specialist, you'll be the go-to expert helping users get the most out of our platform. You'll resolve issues, answer questions, and ensure every customer feels supported as they explore our AI SEO and Generative Engine Optimization (GEO) tools., * Deliver timely, empathetic, and effective support to customers via chat, email, and community channels.

 * Troubleshoot product and technical issues, collaborating with engineering and product teams to drive quick resolutions.
 * Help customers understand Writesonic's GEO and SEO capabilities-ensuring they can unlock maximum value.
 * Create and maintain documentation: FAQs, knowledge base articles, and best practice guides.
 * Proactively identify trends in customer feedback and share insights with the product team.
 * Act as the customer's voice internally, helping shape a better product experience.
 * Support onboarding and adoption initiatives to make Writesonic a daily habit for customers.


## Related Videos

- [Edit Your Future: Queerverse Radical AI](https://www.wearedevelopers.com/videos/909-edit-your-future-queerverse-radical-ai)
- [Your imaginations is (no longer) the limit: how Generative AI empowers people to be creative](https://www.wearedevelopers.com/videos/741-your-imaginations-is-no-longer-the-limit-how-generative-ai-empowers-people-to-be-creative)
- [The AI Agent Path to Prod: Building for Reliability](https://www.wearedevelopers.com/videos/1523-the-ai-agent-path-to-prod-building-for-reliability)
- [Building the Next Generation of Software](https://www.wearedevelopers.com/videos/100186-building-the-next-generation-of-software)
- [AI is dead, long live AK](https://www.wearedevelopers.com/videos/1093-ai-is-dead-long-live-ak)
- [The shadows that follow the AI generative models](https://www.wearedevelopers.com/videos/624-the-shadows-that-follow-the-ai-generative-models)

## Related Articles

- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift)
- [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers)
- [A call for Guest Writers for the WeAreDevelopers Magazine](https://www.wearedevelopers.com/magazine/648-a-call-for-guest-writers-for-the-wearedevelopers-magazine)
- [Dev Digest 121 - AI goes offline](https://www.wearedevelopers.com/magazine/456-dev-digest-121-ai-goes-offline)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)