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# IT Support Specialist

- **Company:** Noma Security Inc.
- **Location:** United States (Remote available)
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Apple Mac Systems, Software as a Service, Cloud Computing, Cursor, Issue Tracking Systems, Okta, Agentic-AI, Microsoft InTune, Casper Suite, Gsuite, Claude, GPT
- **Published:** November 3, 2026
- **Apply:** https://www.builtincolorado.com/auth/login?destination=/job/it-support-specialist/12010163

## About the Role

* 3+ years in IT support or helpdesk, ideally at a SaaS startup.
 * Strong macOS troubleshooting skills and hands-on experience with an MDM (Kandji/Iru, Jamf, Intune or similar) are required.
 * Hands-on experience with an IdP (Okta, Entra ID or Google) for SSO, MFA and app access, plus familiarity with Google Workspace or M365, Slack, and a ticketing system.
 * Hands-on experience with AI tools such as ChatGPT, Claude, Cursor or AI agents, and a genuine drive to build with them to automate and improve IT work.
 * An ownership mindset, a can-do attitude, and the curiosity to pick up new tools on your own.
 * Strong written and verbal communication, a service mindset, and comfort working independently with a remote manager.
 * US-based, preferably on the East Coast, with some overlap with Israel mornings.
 * Bonus: experience with Quipteams or similar device logistics vendors, or an Apple ACSP, CompTIA A+, or Okta certification.

## Description

Remote
Hiring Remotely in USA
Mid level
Remote
Hiring Remotely in USA
Mid level
Provide day-to-day IT support for US employees, manage onboarding and offboarding, administer Mac devices through MDM, and manage identity and access in Okta and Google Workspace or M365. Maintain device inventory, write knowledge-base content, and build AI-powered automations to reduce repetitive support work. Escalate complex or security-related issues while collaborating with the Israel-based IT team.
The summary above was generated by AI, We're looking for an IT Support Specialist to own day-to-day IT for Noma's US team. You'll run US onboarding and offboarding, manage devices and access across our MDM and IdP, and use AI to automate repetitive support work, partnering closely with our IT team in Israel.

️ What You'll Do

 * Provide day-to-day IT support to US employees during US hours through Harmony (our IT support bot), Slack and Zoom, covering Mac, Zoom, Wi-Fi, peripherals and SaaS app issues.
 * Own US onboarding and offboarding end to end, from shipping laptops through our logistics partner and running first-day IT setup to collecting and returning equipment.
 * Manage devices in our MDM (Kandji/Iru) by enrolling devices, deploying apps, troubleshooting profiles and updates, and tracking compliance.
 * Support identity and access in Okta and Google Workspace / M365, including account setup, password and MFA resets, app assignments and group membership.
 * Build AI assistants, workflows and automations that speed up support and cut repetitive work.
 * Track US device inventory and keep asset records up to date.
 * Write and update knowledge-base articles that turn common issues into self-serve fixes.
 * Escalate complex or security-related issues to the IT team in Israel.