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# Senior IT Service & Vendor Engineer

- **Company:** Hays Specialist Recruitment
- **Location:** Vlaams-Brabant, Belgium (Remote available)
- **Experience:** Expert
- **Salary:** €60,000
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Software Licensing, Cloud Platform System, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://www.hays.be/description-emploi/senior-it-service-vendor-engineer-flemish-brabant_1114303

## About the Role

You combine solid experience in IT Service Management, Service Delivery and Vendor Management with a good technical understanding of infrastructure and cloud environments.

 * You have at least 10 years of relevant IT experience, ideally within outsourced or multi-vendor environments.
 * You have experience in IT Service Management, Service Delivery, Service Integration, Vendor Management and/or Supplier Governance.
 * You have a strong understanding of infrastructure, cloud and security, allowing you to challenge external IT suppliers.
 * Experience working with offshore, nearshore and multi-vendor environments is an advantage.
 * You are comfortable leading service review meetings involving multiple external suppliers.
 * You communicate clearly and diplomatically with technical, business and external stakeholders.
 * You are structured, proactive, solution-oriented and able to challenge vendors constructively.
 * You are fluent in English. Knowledge of Dutch and/or French is an advantage.
 * You have a relevant bachelor's degree or equivalent professional experience.

## Description

As a Senior IT Service & Vendor Engineer, you will play a key role in ensuring the quality and performance of IT services delivered by external suppliers. Working in an international multi-vendor environment, you will monitor service delivery, challenge vendors and drive structural improvements across IT services.

Your main responsibilities include:

 * Leading regular supplier service reviews and contributing to quarterly business reviews.
 * Monitoring SLAs, service performance, breaches and supplier actions.
 * Challenging vendors on performance, root-cause analyses and recurring service issues.
 * Identifying opportunities for structural and continuous service improvement.
 * Coordinating issues involving multiple IT suppliers and driving them towards resolution.
 * Maintaining the SLA framework, service catalogue, vendor register and renewal calendar.
 * Validating supplier invoices, cloud consumption and software licensing against contractual scope.
 * Supporting contract renewals and amendments.
 * Coordinating service transitions when IT services move between suppliers.
 * Contributing to service reporting and overall supplier governance.