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# IT Service Management Process Specialist (40 hours per week)

- **Company:** Applied Medical
- **Location:** Amersfoort, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Applicant Tracking Systems, Information Technology Operations, Information Technology, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bf35828ad46c07ea

## About the Role

* A Bachelor's degree in Information Technology, Computer Science, or a related field
 * A minimum of 5 years of experience in IT Service Management, IT Operations, or a similar environment
 * Strong knowledge of ITIL principles and service management frameworks
 * Familiarity with project management, Lean and continuous improvement methodologies
 * Proven ability to lead teams through organizational and process change, ensuring clear communication and successful adoption of new ways of working.
 * Experience with ITSM platforms such as ServiceNow
 * Excellent communication and stakeholder management skills

## Description

Are you a process-oriented professional who enjoys optimizing the way teams work and services are delivered?
Do you thrive in an international environment where continuous improvement is key? Then this may be the opportunity for you.
As our business continues to grow, we are looking for an IT Service Management Process Specialist to join our Applied Technology Services (ATS) team in Amersfoort.
In this role, you will drive the development, implementation, and continuous improvement of IT Service Management (ITSM) processes across Applied Medical's global organization. Working closely with stakeholders across Europe, the United States, and Asia Pacific, you will help strengthen service delivery standards, improve operational efficiency, and support the adoption of best practices that enable scalable and reliable IT services worldwide., * Identify opportunities to improve processes, procedures, systems, and service delivery across Applied Medical's global IT organization

 * Lead the development, implementation, and continuous improvement of ITSM processes, including Incident Management, Change Management, Problem Management and Service Transition
 * Collaborate with cross-functional IT and business teams across multiple regions to ensure consistent and effective service management practices
 * Build strong stakeholder relationships
 * Configure and enhance IT service management tools, including ServiceNow, to improve automation, service quality, and efficiency
 * Monitor, analyze, and report on service management KPIs and performance metrics, translating insights into improvement initiatives
 * Develop governance standards, policies, and procedures related to IT service management