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# Senior Product Support Engineer

- **Company:** Nexthink
- **Location:** Madrid, Spain
- **Contract:** Internship / Graduate position
- **Skills:** Microsoft Windows, Amazon Web Services, Microsoft Azure, Cloud Computing, Linux, Linux Servers, Log Analysis, Virtualization Technology, Cloud Platform System, Microservices
- **Published:** November 4, 2026
- **Apply:** https://jobs.smartrecruiters.com/Nexthink/744000159590669-senior-product-support-engineer

## About the Role

* 3+ years of hands-on technical support experience (enterprise or product support)
 * Strong applications troubleshooting (log analysis)
 * Solid knowledge of Windows OS, Linux would be a plus
 * Good understanding of cloud environments (like AWS or Azure); microservices knowledge is a plus
 * Experience with virtualization, systems, and basic network administration
 * Confident English communication skills (written and spoken)
 * Customer-focused mindset
 * Curious, detail-oriented, and not afraid to dig deep into problem

## Description

Join a global product support team working on Nexthink, a complex, enterprise-grade solution used by customers worldwide. This role sits right at the intersection of technology, customers, and real problem-solving-not ticket-passing.

You'll handle Level 1 and Level 2 support end to end, owning issues from first contact to resolution, collaborating with internal teams, and directly impacting customer satisfaction.

You'll report to the Service Delivery Manager - EMEA and work in a hybrid setup from our Madrid office.

Job Duties

 * Own L1 & L2 support cases for customers and partners across multiple regions

 * Troubleshoot complex issues involving Linux servers, Windows environments, networking, and cloud infrastructure

 * Work directly with customers via remote sessions and follow-ups, no hiding behind tickets

 * Track and manage cases from initial report to final resolution

 * Collaborate with Engineering, Product, and other internal teams to unblock issues fast

 * Participate in incident reviews and follow-up meetings

 * Actively maintain and improve the knowledge base so the same problem doesn't get solved twice