> Markdown version of [/jobs/ext/455243-technology-administrator](https://www.wearedevelopers.com/jobs/ext/455243-technology-administrator). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technology Administrator - **Company:** Wash Research - **Location:** Upper Marlboro, United States - **Experience:** Experienced - **Salary:** $55,000.0 - $70,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Antivirus Softwares, Microsoft Azure, VoIP, Business Software, Cloud Computing, Collaborative Software, Complex Networks, Multi-Factor Authentication, Issue Tracking Systems, Information Technology Operations, Virtual Private Networks (VPN), Cloud Services, Wi-Fi Technology, Peripherals, Computer Equipment, Information Technology, Gsuite, User Accounts - **Published:** June 2, 2026 - **Apply:** https://www.wrlc.org/jobs/technology-administrator ## About the Role * Associate degree or higher in information technology, computer science, or a related field. * At least 2 years of experience in technical support, IT operations, help desk, systems administration, or enterprise technology support role. * Ability to work independently, manage priorities effectively, and complete tasks and projects with minimal supervision. * Ability to work collaboratively in a small-team environment. * Familiarity with security practices such as multi-factor authentication, anti-virus, and secure account management. * Strong customer service skills with a professional, approachable, and solutions-oriented mindset. * Ability to clearly communicate technical concepts to technical/non-technical users. * Commitment to continuous learning and professional development, with interest in developing broader infrastructure, cloud, and systems administration skills over time. Preferred * Bachelor's degree or higher * Experience in a library, higher education, nonprofit, or consortial environment * Experience with Azure cloud services. * Familiarity with project management practices * Certifications such as CompTIA A+, Microsoft Fundamentals, Azure Fundamentals, Google Workspace Administrator, or similar credentials. Work Conditions * Ability to lift and move computer equipment, peripherals, and related technology as needed. * May require occasional on-call or after-hours of work to address urgent or critical incidents. ## Description The WRLC is seeking a proactive and engaged individual who enjoys solving technology problems, supporting users with varying levels of technical experience, and contributing to reliable day-to-day IT operations in a collaborative environment. Reporting to the Library Systems Supervisor and working as part of a small IT team, this role provides hands-on support for workplace technologies, end-user systems, and operational IT services. The successful candidate will bring strong interpersonal, technical troubleshooting, and problem-solving skills, an interest in continuous learning, and a service-oriented approach to technology support., End-User Support * Provide timely, professional, and effective technical support to staff and WRLC member-library users in-person and via the consortium's ticketing system. * Support users with hardware, software, operating systems, printing, peripherals, and common business technologies. * Provide occasional white-glove support to executive leadership. * Identify recurring support issues and recommend improvements to documentation, training, workflows, or technology. Workplace Technology Administration * Administer core business applications and collaboration tools (e.g., Microsoft 365, Google Workspace). * Manage end-user devices, operating systems, printers, and peripherals including workstation provisioning, patching, endpoint security, and lifecycle support. * Manage user accounts, groups, MFA, and access controls in Windows, Microsoft, and Google environments. * Maintain technology inventory, asset records, and documentation. * Reports to: Library Systems Supervisor Infrastructure Support * Coordinate with the Managed Service Provider (MSP) and technology vendors. * Provide initial troubleshooting for network and connectivity issues (e.g., WiFi, VPN, VoIP). * Perform routine server, cloud service, and infrastructure support activities, including SSL certificate maintenance, minor Microsoft Azure administration, and related operational tasks, in coordination with the MSP. * Escalate complex network, infrastructure, or service-impacting issues to appropriate internal or external resources. ## Related Videos - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [My journey into DevOps world - How it all started!](https://www.wearedevelopers.com/videos/545-my-journey-into-devops-world-how-it-all-started) - [Closing Keynote by Joel Spolsky](https://www.wearedevelopers.com/videos/615-closing-keynote-by-joel-spolsky) - [Back(end) to the Future: Embracing the continuous Evolution of Infrastructure and Code](https://www.wearedevelopers.com/videos/440-back-end-to-the-future-embracing-the-continuous-evolution-of-infrastructure-and-code) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)