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# French-Speaking Automotive Diagnostic Support Engineer

- **Company:** MSX International Inc.
- **Location:** Colchester, UK
- **Salary:** £29,000.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Customer Data Management
- **Published:** November 4, 2026
- **Apply:** https://www.careerjet.co.uk/job/gbab59a965177601cb02c4417650b571d1/eaa

## About the Role

This is an excellent opportunity for an individual who has strong problem-solving skills and is process oriented.
Our ideal candidate will have:

 * Fluent in written and oral French and English (essential)
 * Customer Service experience (advantageous)
 * Engineering or automotive background (advantageous)
 * Customer oriented focus
 * Computer literacy

## Description

As the Automotive Helpdesk Engineer you will liaise with Dealership personnel at all levels, with Team Leader(s) / Project Management on Vehicle Case Histories, trends and analysis, and with Customer Engineers / Staff on all issues associated directly with Helpdesk obtaining clarification from the Group Leader / Team Leader / Project Management, if required.
Other responsibilities will include:

 * Record data as required into a computer system
 * Participate in training / product information exchange with appropriate data sources for up to 4 weeks per year including overnight stays as required
 * Accept other assignments (responsibility for items of equipment, literature, Customer data systems, analysis, investigation, ISO9000 etc.) as determined by the Group Leader / Team Leader / Project Management
 * Write and circulate data to other Helpline Engineers / Project Management / Customer / Customer Dealer staff when necessary
 * Complete and provide information for Company documentation as necessary (Travel Expense Reports, Corrective Action Requests, Timesheets)
 * On an exception basis, make travel arrangements and any other ad hoc duties as required