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# IT Service Desk Engineer

- **Company:** LEAP Legal Software
- **Location:** London, UK
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Asana, Software as a Service, Azure Active Directory, Microsoft SharePoint, Computer Network Technologies, Software Troubleshooting, Peripherals, Microsoft Onedrive, Computer Equipment, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://startup.jobs/junior-it-service-desk-engineer-leap-legal-software-10671727

## About the Role

* At least 1 year of relevant IT experience or completion of an IT apprenticeship
 * Basic understanding of Azure Active Directory and Active Directory
 * Familiarity with troubleshooting across multiple platforms, including Windows, macOS, iOS, and Android
 * Solid knowledge of computer hardware, with the ability to perform basic maintenance tasks such as upgrading/replacing RAM, storage, and screens
 * Foundational networking knowledge
 * Basic understanding of AV systems used in meeting rooms
 * Full UK driving licence (own vehicle preferred)
 * Eagerness to learn and continuously develop your skillset
 * A strong commitment to delivering outstanding customer service
 * Genuine enthusiasm for technology and its evolution
 * Excellent attention to detail, especially in ticketing and documentation

## Description

* Respond to incoming support requests via tickets, email, messaging, and walk-ins, delivering timely and high-quality assistance
 * Escalate issues to appropriate team members when necessary
 * Manage staff onboarding and offboarding, including new joiners, leavers, and regional transfers
 * Install, upgrade, and replace daily-use hardware such as monitors, laptops, mobile devices, peripherals, and AV equipment
 * Provide guidance to staff on the use of cloud-based applications including Zoom, Slack, Teams, OneDrive, SharePoint, and Monday.com
 * Troubleshoot software and hardware issues across Windows, macOS, iOS, and Android platforms
 * Perform Azure AD and Active Directory administration tasks, such as password resets, email alias creation, mailbox access provisioning, group assignments, and MFA resets
 * Maintain server rooms and network cabinets to ensure optimal functionality and organization
 * Conduct periodic visits to other office locations (Bath, Cardiff, Manchester, Edinburgh, Glasgow, Dublin, Leeds, and Krakow) to support smooth daily operations
 * Securely erase data from devices and prepare them for safe and compliant disposal