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# Business Application Specialist (SaaS)

- **Company:** True North Group
- **Location:** Newcastle upon Tyne, United Kingdom
- **Experience:** Experienced
- **Salary:** £40,000 - £45,000
- **Contract:** Permanent contract
- **Skills:** Active Directory, Application Programming Interfaces (APIs), Amazon Web Services, Application Lifecycle Management, Application Performance Management, Microsoft Azure, Business Software, Business Systems, Software as a Service, Identity and Access Management, Azure Active Directory, Single Sign-On, SQL Databases, Data Streaming, Systems Integration, Web Services, Workflow Management Systems, Scripting, Microsoft Power Automate, Software Security, Software Troubleshooting, Microsoft Fabric
- **Published:** November 4, 2026
- **Apply:** https://www.reed.co.uk/jobs/business-application-specialist-saas/57520262

## About the Role

* Proven experience in Application Support, Business Systems Support or SaaS Application Management.
 * Strong experience supporting multiple cloud-based SaaS applications.
 * Experience providing 2nd/3rd line application support and resolving complex incidents.
 * Good understanding of APIs, web services and system integrations.
 * Experience with Microsoft Entra ID or Active Directory, including access management and SSO.
 * Knowledge of application security, permissions and change management.
 * Experience working with software suppliers and managing technical escalations.
 * Exposure to automation, scripting or workflow tools.
 * Strong troubleshooting, communication and stakeholder management skills.
 * Ability to work independently and take ownership of technical issues.

Desirable Skills

 * Microsoft Power Platform, particularly Power Automate.
 * Microsoft Fabric and SQL.
 * Azure or AWS cloud experience.
 * ITIL knowledge or certification.
 * Experience with application lifecycle management, licence optimisation and supplier SLAs.
 * Experience supporting applications within education, healthcare or social care environments.

Skills

 * Application Support
 * ITIL
 * Azure
 * Active Directory
 * SaaS

## Description

* Provide 2nd and 3rd line technical support across a portfolio of SaaS and business-critical applications.
 * Take ownership of application incidents, troubleshooting issues and implementing long-term fixes.
 * Administer and maintain applications, including configuration, permissions, upgrades and patches.
 * Support and troubleshoot APIs, system integrations and data flows between applications.
 * Manage technical relationships with software vendors and external support providers.
 * Identify opportunities for automation and process improvement to reduce manual tasks.
 * Manage application security, user access, authentication and single sign-on (SSO).
 * Monitor application performance, licensing and utilisation, recommending improvements.
 * Work alongside business analysts, project managers and technical colleagues to deliver system enhancements.
 * Maintain accurate technical documentation and contribute to application improvement plans.