> Markdown version of [/jobs/ext/4552966-network-operations-lead](https://www.wearedevelopers.com/jobs/ext/4552966-network-operations-lead). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Operations Lead - **Company:** Qube Research & Technologies - **Location:** London, United Kingdom - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Network Architecture, Network Service, Computer Network Operations, Low Latency - **Published:** November 4, 2026 - **Apply:** https://startup.jobs/network-operations-lead-qube-research-technologies-10669228 ## About the Role * Experience leading or supervising a Network Operations, NOC, infrastructure support, or similar technical operations team. * Strong people-management skills, including coaching, performance management, workload planning, and team development. * Ability to lead during high-pressure incidents and coordinate across multiple technical teams. * Strong stakeholder-management and communication skills. * Experience managing operational rotas, handovers, escalations, and out-of-hours support models. * Comfortable working in a global, follow-the-sun environment. * Experience supporting complex environments such as low-latency trading, high-performance compute, global WAN, or other business-critical infrastructure. * A networking background supported by relevant certifications, academic qualifications or equivalent practical experience ## Description The Network Operations team provides 24/7 support for the global network infrastructure supporting QRT's research, trading and business activities. As Network Operations Lead for EMEA and America, you will combine hands-on technical leadership with people management, working with engineers, connectivity providers and business stakeholders to maintain reliable services and improve operational performance. Your future role within QRT: Regional Team Leadership * Lead, manage, and develop the regional Network Operations team. * Provide day-to-day management, giving technical and process guidance to engineers. * Ensure appropriate regional coverage, handover quality, rota management, and operational readiness. * Build a culture of ownership, accountability, collaboration, and continuous improvement. * Act as the regional escalation point for operational issues, people matters, and service risks. * Support hiring, onboarding, training and development of regional Network Operations engineers as the team expands. * Own regional vendor and connectivity-provider escalation processes, ensuring outages, RFOs, recurring issues and service-performance concerns are reviewed and driven to improvement. Global Collaboration * Work closely with the Global Network Operations Lead and peer Regional Lead to ensure consistent global standards. * Support follow-the-sun operational processes across APAC, EMEA, and other regions. * Represent regional Network Operations in meetings with Infrastructure, Engineering, Trading, Security, and other internal teams. * Ensure regional issues, risks, resourcing needs, and service improvements are clearly communicated to global leadership. Operational Oversight * Lead regional response for network incidents, ensuring timely escalation, coordination, and stakeholder communication. * Be accountable for the quality, timeliness and effectiveness of regional incident triage, escalation, resolution and prevention. * Support engineers during complex or high-priority incidents, coordinating with SMEs, vendors, and global teams as required * Manage operational BAU activities and out-of-hours network changes * Review service performance and identify opportunities to improve operational processes, tooling and provider performance * Maintain operational discipline around ticket quality, change controls, incident updates, and documentation. Reliability, Monitoring and Automation * Drive modern monitoring techniques and tooling to detect, investigate, and respond to incidents quickly. * Promote proactive detection of potential incidents through monitoring, alert review, trend analysis, and service health reporting. * Identify opportunities to improve alert quality, reduce noise, automate repetitive tasks, and improve operational efficiency. * Work with the team as well as engineering and automation teams to mature Network Operations practices. * Establish and maintain clear SLIs, SLOs and operational KPIs for network services, using them to drive prioritisation, risk reduction and continuous improvement. * Maintain and improve runbooks, knowledge articles, troubleshooting guides and operational documentation to enable faster and more consistent incident resolution.