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# 2nd Line Support Engineer

- **Company:** Opus Recruitment Solutions
- **Location:** Altrincham, UK
- **Experience:** Experienced
- **Salary:** £39,000.0 - £45,500.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Virtual Private Networks (VPN), Network Troubleshooting, User Administration
- **Published:** November 4, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb3c69c093701a43ebb529acd75e49f8a3

## About the Role

* Previous 2nd Line IT support experience within an MSP environment
 * Strong Microsoft 365 administration and troubleshooting experience
 * Experience supporting Exchange Online, email security, and mail flow
 * Knowledge of Entra ID, Active Directory, and user management
 * Experience troubleshooting networking issues including DNS, DHCP, and VPNs
 * Excellent customer service skills with strong ticket management experience