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# Salesforce Lead

- **Company:** Insight
- **Location:** Milton, United Kingdom
- **Experience:** Expert
- **Salary:** £71,407
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Code Review, Release Management, Cloud Services, Salesforce.Com, Data Streaming, Apex Code, Enterprise Software Applications, Salesforce Lightning, Api Management
- **Published:** November 4, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5952066491

## About the Role

(Preferred) Leverage experience in Banking, Financial Services, or Insurance domains and hold Salesforce Service Cloud Certification.

 - Demonstrate key competencies in technical leadership, solution design, team mentoring, stakeholder management, and problem solving.

## Description

Lead the design, development, and implementation of Salesforce Service Cloud solutions for customer service and support.

 - Collaborate with business stakeholders, architects, and technical teams to deliver scalable Service Cloud implementations.
 - Gather and analyze business requirements to configure and customize Service Cloud features (Case Management, Omni-Channel, Knowledge Base, Entitlements, Service Console).
 - Drive integrations between Salesforce and other enterprise applications, ensuring seamless data flow and process alignment.
 - Provide technical leadership through code reviews, best practice guidance, and oversight of solution quality.
 - Support deployment activities, release management, and resolution of production issues.
 - Mentor and guide team members, ensuring high-quality delivery and continuous improvement.
 - Utilize strong hands-on Salesforce experience, particularly in Service Cloud, Apex, Lightning Web Components, Flows, and API integrations.
 - Manage stakeholder expectations and maintain clear, effective communication.
 - Apply knowledge of Salesforce security, platform best practices, and Agile methodologies.