> Markdown version of [/jobs/ext/4553078-application-support-officer](https://www.wearedevelopers.com/jobs/ext/4553078-application-support-officer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Application Support Officer - **Company:** West Suffolk NHS Foundation Trust - **Location:** Bury St Edmunds, UK - **Salary:** £32,073.0 - £39,043.0 - **Contract:** Temporary contract - **Skills:** Digital Technology, Health Information Management, Microsoft Office, Web Applications, Electronic Medical Records, Information Technology - **Published:** November 4, 2026 - **Apply:** https://www.adzuna.co.uk/jobs/details/5952796326 ## About the Role The post holder must have good communication and interpersonal skills and must be able to demonstrate the ability to work with little supervision and to prioritise their own workload. A key aspect of this role is to work in close liaison with all staff groups from across the Trust to ensure systems are used correctly and support business processes. Qualified todiploma or equivalentlevelwith an IT qualificationor with an equivalent amount of experience, the successful candidate will ideally have experience of working with e-Care or another Electronic Patient Records system., * Diploma or equivalent experience * IT qualification or equivalent experience Desirable * Degree or equivalent Exeperience & Knowledge Essential * NHS experience * Working with Electronic Patient Record/Clinical systems * Working with suppliers * Communicating at all levels * Previous system administration exposure Desirable * Training experience * Testing systems * Working with multi-disciplined teams within a hospital Skills & Abilities Essential * Good IT skills, knowledge of Windows and web applications, Microsoft Office * Problem solving * Good written & verbal communication skills * Good presentation skills * Reporting of information * Ability to engage and motivate others and to use influencing skills without direct line management * Flexibility to achieve objectives within a changing environment Desirable * Broader IM&T knowledge Personal qualities Essential * Professional attitude to work * Attention to accuracy and detail * Self motivator able to work on own initiative as well as in a team * Team player * Calm under pressure * Commitment to delivering high quality service * Flexible approach to working hours * Time management skills * Able to accept advice and help when needed * Ability to travel to other locations Disclosure and Barring Service Check ## Description Applications are invited for the role of Application Support Officer within the West Suffolk NHS Foundation Trust Digital Services Department supporting e-Care (main EPR), HIE (Health Information Exchange Shared Care Record), the Patient Portaland other key digital systems. The post-holder will be responsible for the day to day support, administration and maintenance of the Trust's key digital clinical systems., To support the users within West Suffolk NHS Foundation Trust, the community and GP staff with digital systems issues and user access. To improve data quality in the Patient Administration System. To maintain the Electronic Patient Record and other digital systems whilst liaising with suppliers., Monitoring the digital systems and completing daily housekeeping activities to ensure systems continue to operate effectively.