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# IT Support Technician

- **Company:** ENTERPRISE SOLUTIONS INC
- **Location:** Allen, TX, United States
- **Experience:** Experienced
- **Salary:** $45,781.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Artificial Intelligence, VoIP, CompTIA Network+, Cyber Security, Trunking, Microsoft Office, Network Protocols, Wide Area Networks, Wireless Networks, Network Routers, Firewalls (Computer Science)
- **Published:** June 2, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4fc5c47cefbdf69a

## About the Role

Do you have experience in Wireless networking?, Do you have a Associate's degree?, * 3+ years of technical support experience.

 * Strong knowledge of LAN/WAN, routers, firewalls, networking protocols, and VoIP.
 * Familiarity with RF trunking, mobile radio technologies, Windows OS, and Microsoft Office.
 * Understanding of ITIL principles and information security best practices.
 * Excellent troubleshooting, communication, and multitasking abilities., * Associate degree or equivalent technical education.
 * Ability to obtain required security clearance and CJIS certification.
 * Authorized to work in the U.S. without sponsorship.

Preferred Certifications:

 * CompTIA Network+, A+, Security+, and AI-related certifications., * Can you describe your experience working in a remote technical support environment?
 * What types of technical issues have you supported, and what was your troubleshooting approach?
 * Explain the difference between a LAN and a WAN. Have you supported both
 * Have you supported VoIP or IP telephony systems? What issues did you commonly troubleshoot?
 * What experience do you have with RF trunking, mobile radio technologies, or communication networks?

## Description

* Provide remote technical support via phone, email, and other channels.
 * Troubleshoot and resolve networking, VoIP, radio communication, and system-related issues.
 * Manage incidents from initial response through resolution, including escalation when necessary.
 * Document troubleshooting steps, maintain knowledge base articles, and ensure accurate records.
 * Collaborate with engineering, product, and cross-functional teams to improve customer support processes.
 * Support operational excellence, security compliance, and continuous improvement initiatives.


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