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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Network Engineer IV- 4P/695 - **Company:** 4P Consulting Inc. - **Location:** Atlanta, GA, United States - **Experience:** Expert - **Contract:** Temporary contract - **Skills:** Microsoft Windows, Automatic Call Distributor, Application Programming Interfaces (APIs), Artificial Intelligence, Application Services, Interactive Voice Response, VoIP, Cloud Computing, System Configuration, Customer Interaction Management (Software), Dynamic Host Configuration Protocol, Linux, Domain Name System (DNS), VMware ESX Servers, Trunking, JSON, Python (Programming Language), Network Service, Oracle (Applications), Systems Integration, TCP/IP, Virtual Machines, Cisco WebEx, Scripting, Information Technology, Integration Frameworks, Tools for Reporting, Cloud Migration, Cloud Integration, Webhooks, Api Management, Cisco, Vmware - **Published:** June 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c64898b95b75e3fb ## About the Role Do you have experience in Windows support?, * 10+ years of relevant technical experience in contact center, VoIP, telecom, or network engineering. * Bachelor's degree in Computer Science, Engineering, or a related field preferred. * Hands-on experience supporting enterprise PBX and CCaaS systems. * Strong experience with contact center administration and support. * Strong understanding of VoIP and telecom protocols including: + SIP + RTP + RTCP + TCP/IP + DNS + DHCP * Experience troubleshooting SBCs, SIP trunks, circuits, and telephony routing issues. * Experience with Avaya and Cisco on-premises voice solutions. * Working knowledge of Windows, Linux, virtual machines, and ESXi hosts. * Experience with dial plans, call routing, translation patterns, voicemail, recording, and monitoring. * Ability to manage multiple priorities, meet deadlines, and deliver on customer commitments. * Strong communication, documentation, vendor management, and troubleshooting skills. * Ability to work effectively in a team environment and collaborate across IT organizations., * Experience with cloud-based contact center platforms and CCaaS technologies. * Experience with Zoom Contact Center administration. * Experience with Five9, Webex Contact Center, Microsoft Teams, and cloud integrations. * Working knowledge of Session Border Controllers such as Avaya and/or Oracle SBCs. * Familiarity with VDNs, vectors, variables, route trees, and IVR programming. * Experience with call recording, workforce management, and reporting solutions. * Experience with AI speech, natural language IVR, AI implementation, and automation. * Experience with APIs, JSON, webhooks, and scripting such as Python. * Experience building contact center menus, IVR flows, automation, and integration workflows. * Knowledge of telephony security concepts and best practices. Key Skills VoIP, SIP, RTP, RTCP, PBX, CCaaS, Contact Center Engineering, Avaya, Cisco, Zoom, Webex, Microsoft Teams, Five9, SBC, IVR, VDN, Vectoring, Call Routing, Dial Plans, API Integration, JSON, Webhooks, Python, Windows, Linux, VMware, ESXi, Cloud Migration, AI Voice Technology, Vendor Management, Troubleshooting., The ideal candidate is a senior-level voice and contact center engineer with strong technical depth in VoIP, PBX, CCaaS, SIP, SBCs, cloud contact center platforms, and enterprise telecom systems. This person should be comfortable troubleshooting complex voice issues, supporting cloud migration initiatives, collaborating across IT teams, and helping modernize contact center technology through automation, scripting, and AI-enabled solutions. ## Description We are seeking an experienced Network Engineer IV / Sr. Contact Center Voice Engineer to support enterprise voice, VoIP, and contact center technologies. This role will focus on engineering, configuring, supporting, and managing contact center solutions across both on-premises and cloud-based environments., The ideal candidate will have strong hands-on experience with enterprise PBX, CCaaS platforms, VoIP, SIP, SBCs, call routing, IVR, cloud migration, scripting, and API integrations . This role will support a voice infrastructure transformation involving cloud technology, automation, AI-enabled voice solutions, and modern contact center platforms., * Engineer, configure, maintain, and support enterprise contact center and voice technologies. * Support on-premises and cloud-based contact center platforms. * Assist with implementation of new voice features, integrations, automation, and cloud technologies. * Troubleshoot and resolve VoIP, telephony, SIP, SBC, circuit, and routing issues. * Support systems including Avaya, Cisco, Zoom, Webex, Microsoft Teams, Five9, and related platforms. * Manage voice moves, adds, and changes, including remote agents, programming, routing, and design updates. * Participate in planning, design, implementation, and management of voice and contact center projects. * Support new locations, customer onboarding, and deployment of new technologies. * Maintain documentation for telecommunications systems, call routing, toll-free numbers, trunking, and circuits. * Provide support for system patching, hardening, upgrades, testing, and break/fix remediation. * Collaborate with IT teams including Application Services, VM, Compute, Field Operations, Network Services, and Telecom. * Work with vendors to resolve issues, manage escalations, and support technology strategy. * Train call center personnel on routine system administration and maintenance. * Participate in on-call rotation and serve as lead engineer when needed. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques) - [The Vonage Trivia Voyage: Quiz Your Way to the Top!](https://www.wearedevelopers.com/videos/1077-the-vonage-trivia-voyage-quiz-your-way-to-the-top) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [How to Write a CV and Interview if You Don't Fully Qualify For The Job](https://www.wearedevelopers.com/magazine/183-how-to-write-a-cv-and-interview-if-you-don-t-fully-qualify-for-the-job)