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# Principal Software Engineer

- **Company:** Indra Group UK & Ireland
- **Location:** Redhill, UK (Remote available)
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Cyber Security, Information Systems, Databases, Fraud Prevention and Detection, Knowledge Management, Operational Data Store, PCI Data Security Standards, Release Management, Software Engineering, Wireless Telecommunications, Scripting, Information Technology
- **Published:** November 4, 2026
- **Apply:** https://www.careerjet.co.uk/jobad/gb1ef851196c47f4bac4d677ee5210eea7

## About the Role

* Ability to build strong working relationships across application, database, infrastructure, cybersecurity, engineering and project teams.
 * Strong problem-solving and prioritisation skills in time-critical situations, with sound judgement on when technical issues require escalation.
 * Experience working effectively across Level 2, Level 3 and 24x7 operational support teams during incident investigation and resolution.
 * Proven experience in software engineering, application support or technical support within a complex, business-critical environment.
 * Committed to continuous improvement, knowledge sharing and efficient ways of working.
 * Customer-focused, approachable and able to support and guide other team members.
 * Strong attention to detail, follow-through and adherence to agreed processes.
 * Experience working with customers and technical stakeholders, with strong written and verbal communication skills.
 * Calm, responsive and solution-oriented when dealing with incidents, deadlines and technical challenges.
 * Self-motivated, organised and able to manage multiple competing priorities.
 * Reliable and collaborative, with the confidence to provide senior technical guidance while maintaining clear communication with the Back Office Support Manager and other support teams., * Ability to interpret technical and operational data, identify trends and contribute to appropriate improvement actions.
 * Strong understanding of incident, problem, change and release management processes, ideally aligned with ITIL practices.
 * Experience providing technical guidance and support within software engineering and/or application support teams.
 * Ability to build strong working relationships across application, database, infrastructure, cybersecurity, engineering and project teams.
 * Strong problem-solving and prioritisation skills in time-critical situations, with sound judgement on when technical issues require escalation.
 * Experience working effectively across Level 2, Level 3 and 24x7 operational support teams during incident investigation and resolution.
 * Proven experience in software engineering, application support or technical support within a complex, business-critical environment.
 * Committed to continuous improvement, knowledge sharing and efficient ways of working.
 * Customer-focused, approachable and able to support and guide other team members.
 * Strong attention to detail, follow-through and adherence to agreed processes.
 * Experience working with customers and technical stakeholders, with strong written and verbal communication skills.
 * Calm, responsive and solution-oriented when dealing with incidents, deadlines and technical challenges.
 * Self-motivated, organised and able to manage multiple competing priorities.
 * Reliable and collaborative, with the confidence to provide senior technical guidance while maintaining clear communication with the Back Office Support Manager and other support teams.

Desirable:

 * Exposure to application development, scripting, automation or operational tooling.
 * Experience working in PCI DSS or ISO 20000 environments.
 * Knowledge of databases, information security, access technologies and fraud-management principles.
 * Experience supporting transport, payments, ticketing or other high-volume transactional platforms.
 * Experience working across application support and software engineering teams in complex operational environments.

Academic Background & Desirable Qualifications

 * Bachelor's degree in Information Technology, Computer Science, Engineering, Information Systems or a related discipline, or equivalent relevant professional experience.

 * ITIL Foundation or equivalent service-management knowledge.

## Description

As we continue to expand our operations in the UK, we are strengthening our Back Office support capability with a Senior Principal Software Engineer. The role provides senior technical expertise across Back Office applications, supporting the Back Office Support Manager and working closely with Application Support, Fraud Management and the 24x7 BOSS team to ensure effective investigation and resolution of technical issues.
The role provides technical guidance to the application team, facilitates collaboration across support teams and supports escalation to Level 3 where further specialist expertise is required.
Key duties include:

 * Ability to interpret technical and operational data, identify trends and contribute to appropriate improvement actions.
 * Strong understanding of incident, problem, change and release management processes, ideally aligned with ITIL practices.
 * Experience providing technical guidance and support within software engineering and/or application support teams.