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# IT Support Technician

- **Company:** Yesterday By Iconic Resourcing Ltd
- **Location:** Penicuik, United Kingdom
- **Experience:** Expert
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Office, Windows Servers, ServiceNow IT Service Management
- **Published:** November 4, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-technician/57521825

## About the Role

We are keen to hear from candidates who have:

 * Previous experience working within an IT Help Desk, Service Desk or IT Support environment.
 * Experience using an IT ticketing system to log, track and manage support requests.
 * A good understanding of common IT issues and the ability to troubleshoot effectively.
 * Strong communication skills, with the ability to explain technical information in simple, easy-to-understand terms.
 * A customer-focused approach and a genuine willingness to help others.
 * The ability to manage workloads, prioritise requests and work effectively within a team.
 * A proactive attitude and the confidence to work independently when required., * Active Directory
 * Communication Skills
 * Microsoft Office
 * Microsoft Windows OS
 * Networking Skills
 * Problem Solving
 * Self-Motivation
 * Teamwork
 * Technical Support
 * Windows Server Administration

## Description

We are currently recruiting for an IT Support Technician to join a busy and supportive team on an initial 6-month temporary assignment.

This is a great opportunity for someone with previous IT support or service desk experience who enjoys helping people, troubleshooting technical issues and providing clear, practical guidance to users.

You will act as a first point of contact for IT-related queries, supporting users with a range of technical issues and ensuring requests are logged, managed and resolved efficiently., * Act as a first point of contact for incoming IT support queries and requests.

 * Log, monitor and manage incidents through an IT ticketing system.
 * Provide first-line technical support, troubleshooting hardware, software and general IT issues.
 * Assist users with resolving technical problems, explaining solutions in a clear and straightforward manner.
 * Escalate more complex technical issues to the appropriate teams where required.
 * Keep users updated on the progress of their requests and ensure a positive customer experience.
 * Maintain accurate records of incidents, resolutions and outstanding actions.
 * Work collaboratively with colleagues to ensure the smooth delivery of IT support services., If you have previous IT support experience and are available for a new temporary opportunity, we'd love to hear from you.