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# IT Support Technician

- **Company:** Flat Fee Recruiter
- **Location:** Leigh, United Kingdom
- **Experience:** Experienced
- **Salary:** £31,000 - £35,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, System Configuration, Domain Name System (DNS), Internet Protocol Security (IP SEC), Virtual Private Networks (VPN), Windows Servers, Remote Access Technology, Remote Desktop Services, Azure Active Directory, Microsoft SharePoint, Dropbox
- **Published:** November 4, 2026
- **Apply:** https://www.reed.co.uk/jobs/it-support-technician/57521156

## About the Role

Minimum two years' experience working on a helpdesk in a multi-client/MSP environment is essential. Please do not apply without this experience., * At least two year's MSP-level experience.

 * Excellent communication and customer service skills, with a positive attitude.
 * Good problem-solving skills and the ability to deliver consistently to tight timescales and changing priorities.
 * Strong working knowledge of Windows 10 and 11, Windows Server, Active Directory, Azure Active Directory, Workgroups, Microsoft 365, Dropbox Business, MSP tools, Terminal Services, IPSEC VPN and printing technologies.
 * M365 requirements are, user account creation, assign licenses, email setup and configuration, one drive, SharePoint setup and configuration.
 * Someone happy to take on all aspects of the support desk in a small team, 1st 2nd and 3rd Line where required depending on need.
 * Strong in hardware support and remote network issue troubleshooting
 * Experience setting up, configuring and troubleshooting UniFi equipment
 * Experience of working with external DNS to update MX records etc preferred.
 * The ability to learn new technologies and terminology quickly.
 * Previous experience in an IT helpdesk role.
 * A full UK driving licence is preferred.

## Description

You will provide first and second-line support to customers via phone, email and remote access in a fast-paced MSP environment., * Log all incidents and requests within the managed service system.

 * Keep track of ongoing work and pick up incoming work.
 * Manage, prioritise and plan your own work queue, dealing with calls within SLAs.
 * Liaise with third-party suppliers to resolve issues for our client's customers.
 * Monitor and manage the protection of supported systems, including but not limited to RMM, antivirus and backup.
 * Perform maintenance and upgrades of software and hardware in response to RMM alerts, support tickets and customer needs.
 * Proactively drive your own workload, work under your own initiative and identify and drive through opportunities for improvement and change.
 * Create and maintain knowledge base articles to enable consistency.
 * Update and acquire information from clients.
 * Travel to customer locations nationwide, potentially involving overnight stays at short notice. Candidates who do not wish to travel will still be considered.