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# IT Quality Specialist

- **Company:** Canon Nederland
- **Location:** Amstelveen, Netherlands
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Configuration Management Databases, Configuration Management, Data Structures, Information Technology Operations, Knowledge Management, Power BI, Systems Integration
- **Published:** May 29, 2026
- **Apply:** https://nl.indeed.com/viewjob?jk=625ee468276875ea

## About the Role

Do you have experience in Usability?, 1. Service Management

 * ITSM frameworks (ITIL, USM, ISO 20000)
 * Core processes: Incident, Change, Problem, CMDB
 * Translate business needs into ITSM solutions

 2. Tools
 * Experience with Xurrent and Power BI
 * Understanding of integrations and data structures

3.Communication

 * Clear communicator; simplifies technical topics
 * Stakeholder engagement and training experience

 4. Data & Reporting
 * Builds dashboards and KPIsStrong analytical and data modelling skills

Experiences Required:

 * 5+ years in IT operations or IT service management
 * Proven experience improving ITSM systems and processes
 * Experience with Xurrent and Power BIITIL Foundation (v4 or higher)

Preferred:

 * USM foundation (Universal Service Management)
 * ISO 20000
 * Experience in a multinational or matrixed organization.
 * Background in working with outsourced service providers and global teams.
 * Experience in implementing or optimizing CMDBs and configuration management processes.
 * Experience with Knowledge Management standards (KSA), * Drive for results
 * Focus on the Customer
 * Take ownership and accountability
 * Act as a team player
 * Shows courage and conviction
 * People orientated
 * Caring for self and others

 * ITSM Solution Support

## Description

* Translate business needs into system designs
 * Configure, test and maintain Xurrent and Power BI ITSM solutions
 * Resolve incidents, answer information requests, define and implement changes and perform root cause analysis on issues and define improvements.
 * Define and monitor automated controls in ITSM solutions
 * Act as contact point for user communities. Communicate releases, updates and new capabilities
 * Maintain documentation, runbooks, and knowledge articlesDevelop and deliver trainings and workshops

 2. Configuration Management DB (CMDB) Ownership (1)
 * Define, promote and maintain CMDB structure, policies and governanceEnsure data accuracy, relationships and control mechanisms

 3. Reporting & Analytics
 * Develop and maintain ITSM dashboards and reports (Xurrent / Power BI)
 * Analyse and relate ITSM data to identify trends, gaps and improvements
 * Ensure reports remain relevant and up to date .


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