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# Technology - Software Configuration III

- **Company:** Indotronix Avani Group
- **Location:** Pittsburgh, PA, United States
- **Contract:** Temporary contract
- **Skills:** Biometrics, Encodings, Firmware, JSON, Session Initiation Protocols, Radio-Frequency Identification, Expertise in Genetec Systems, Runbook, SQL Databases, Transmission Control Protocol (TCP), Video Analysis
- **Published:** November 4, 2026
- **Apply:** https://candidateportal.ceipal.com/job-details/hwdrHcpSH6AMCLucewkKtbuF8rN1_cRbPjec0WrE_-A

## About the Role

Demonstrated hands-on experience supporting Genetec Security Center in multi-site or multi-region enterprise setups.

 - Proficiency in device provisioning, camera and access-control configuration, user/role administration, firmware updates, patching, and incident troubleshooting.
 - Strong working knowledge of Genetec ClearID, Axis, Mercury, 2N, HID, Fargo, Life Safety Power, Idemia, Princeton Identity, KeyWatcher, Traka, Assa Abloy.
 - Experience working with vendors and internal teams in a change-controlled environment.
 - Excellent analytical, troubleshooting, problem-solving, and communication skills.
 - Customer-focused approach to system support and incident resolution.
 - Required Genetec certifications: ClearID Administrator, Omnicast Advanced Administrator, Security Center Enterprise Certification, Security Center System Upgrade and Migration Certification, Synergis Advanced Administrator.

[Preferred Skills]

 - Experience with system conversions, migrations, or large-scale camera/reader refreshes.
 - Knowledge of OSDP, SIP, TCP, SQL, HTTPS, reverse-transfer printing, RFID encoding, and facial biometric workflows.
 - Familiarity with video analytics, biometric authentication, plug-in lifecycle management.
 - Experience developing technical standards, runbooks, and supporting/coaching technical support teams., Firmware updates Patching

## Description

Join a high-impact team as a Genetec Support Engineer in Pittsburgh, PA, supporting and maintaining a robust, integrated physical security environment across 100+ locations. Work onsite four days per week, collaborating with cross-functional teams to ensure the reliability, security, and ongoing development of critical access-control and video-management systems. This 12-month contract offers you the chance to tackle complex technical challenges, work with the latest in security technology, and make a measurable difference in enterprise safety and compliance., Administer and maintain Genetec Security Center, including access-control and video surveillance environments.

 - Configure, support, and troubleshoot cameras, controllers, readers, intercoms, and associated security hardware.
 - Manage user accounts, roles, permissions, and access throughout the user lifecycle, ensuring compliance with audit requirements.
 - Troubleshoot connectivity, configuration, and hardware failures across physical security systems.
 - Plan and execute system updates, patches, firmware upgrades, and validate rollback/change management procedures.
 - Provision and support intercom systems using Genetec Sipelia, including call routing and system availability.
 - Produce operational reports on system events, alarms, access audits, and performance metrics.
 - Manage and validate third-party plug-ins such as video analytics, biometrics, and key-management systems.
 - Maintain technical documentation, configuration standards, support runbooks, and knowledge-base content.
 - Collaborate with facilities, security operations, network teams, and vendors to resolve cross-domain issues.