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# Field Service Dispatcher

- **Company:** Maverick Tech
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $48,901.0 - $68,640.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook, Microsoft Office
- **Published:** November 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e05e1f14cd9f578d

## About the Role

* High school diploma or equivalent.
 * Strong proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
 * Demonstrated ability to manage multiple projects simultaneously while meeting strict deadlines.
 * Excellent verbal and written communication skills with a professional, customer-centric approach.
 * Physical ability to perform standard office tasks, including occasional lifting of up to 50 lbs., * 2+ years of experience in a high-volume dispatching, scheduling, or logistics environment.
 * Proven background in telephone and ticketing-system-based customer support.
 * Technical aptitude with the ability to interpret shipping documentation and safety guidelines.
 * Self-motivated mindset with the ability to navigate ambiguity and drive process improvements.

## Description

* Manage and optimize daily service routes and technician schedules to ensure maximum operational efficiency across multiple regions.
 * Maintain accurate digital records of all service activities, including dispatch logs, repair orders, and project status updates within our tracking systems.
 * Generate professional service quotes and manage the full invoicing lifecycle, ensuring timely processing and resolution of billing inquiries.
 * Act as the primary liaison for clients, confirming service appointments and ensuring site readiness to facilitate safe and effective technician visits.
 * Collaborate with parts procurement teams to verify inventory availability, preventing delays and ensuring technicians have the necessary components for successful repairs.
 * Provide proactive communication to management regarding high-level escalations to ensure rapid resolution and continued service excellence.