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# Avaya Support Engineer

- **Company:** TOPSYSIT SOLUTIONS LLC TOPSYSIT
- **Location:** Jackson County, MS, United States
- **Contract:** Contract
- **Skills:** VoIP, H.323 Protocol, Routing, Session Manager SubSystems, Wide Area Networks, Scripting, Video Protocols, Firewalls (Computer Science)
- **Published:** November 4, 2026
- **Apply:** https://www.dice.com/job-detail/935743b0-7926-4bbc-8d79-95ce8fdae3e7

## About the Role

Core Requirements & Experience:

 * Minimum of 15 years of experience working with Avaya systems.
 * Hands-on experience with the following Avaya products:

 * Communication Manager 7.1.3
 * Session Manager 7.1.3
 * Call Management System R18
 * System Manager 7.1.3
 * Work Force Optimization 15.2

Experience with equipment including Avaya G650/450/430s and Spiracell SBCS.

In-depth knowledge and experience with real-time communications, voice, and video protocols including H.323 and SIP.

Strong knowledge of routing, switching, firewalls, WAN technologies, and QoS., * Experience with Broadsoft Hosted VoIP products.

 * Ability to automate routine tasks via Python scripting.

## Description

* Assist with the configuration and installation of new Avaya systems.
 * Check the health of the Avaya environment, including trunking and adjunct systems.
 * Work on trouble and programming tickets, acting as Tier III support for complex issues.
 * Coordinate with telecom providers to address circuit issues.
 * Handle deployment of new products and technologies in the Avaya portfolio.
 * Create accurate documentation for user consumption and train junior-level staff on Avaya technologies.