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# Help Desk Technician

- **Company:** Robert Half
- **Location:** Scottsdale, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Business Software, Desktop Computing, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Networking Basics, TCP/IP, Wide Area Networks, Windows Desktop, Wireless Networks, Connectivity Problems, Reliability of Systems, Computer Equipment, Information Technology, Laptops, 3-tier Architectures, User Administration
- **Published:** November 4, 2026
- **Apply:** https://www.juju.com/job/2_171583088

## About the Role

* Minimum of 2 years of professional IT Helpdesk, Desktop Support, or related technical support experience.
 * Must possess at least ONE of the following:
 * CompTIA A+ certification
 * Microsoft certification
 * Associate degree in Information Technology, Computer Science, or a related field
 * Strong experience troubleshooting Windows operating systems, computer hardware, and business software.
 * Working knowledge of Active Directory, including user account administration and password resets.
 * Experience using an IT helpdesk ticketing system to manage, track, and resolve technical issues.
 * Familiarity with Microsoft Office applications and common workplace technologies.
 * Basic understanding of networking fundamentals, including TCP/IP, LAN, WAN, and wireless networking.
 * Ability to diagnose and resolve technical issues independently while escalating complex problems when necessary.
 * Strong communication, organizational, and customer service skills. xrbllit
 * Ability to manage multiple support requests and work effectively in a team environment.

## Description

Robert Half is working with a client in Scottsdale, Arizona, seeking an experienced IT Helpdesk Technician to join their IT support team. This position will provide Tier 2 technical support, with occasional assistance on Tier 3 issues, to ensure employees receive timely and effective technology support.

The ideal candidate is a hands-on IT professional with strong troubleshooting abilities, excellent customer service skills, and experience supporting Windows-based environments. This individual will be responsible for resolving technical issues, managing support tickets, maintaining computer systems, and assisting with day-to-day IT operations., * Provide Tier 2 technical support for hardware, software, operating systems, and network connectivity issues.

 * Troubleshoot, diagnose, and resolve technical problems involving desktops, laptops, printers, mobile devices, and peripheral equipment.
 * Install, configure, upgrade, and maintain Windows computers and business applications.
 * Manage and document technical support requests through an IT helpdesk ticketing system, ensuring timely resolution and appropriate escalation.
 * Support Active Directory user administration, including account setup, password resets, and access-related issues.
 * Troubleshoot basic LAN, WAN, TCP/IP, and wireless network connectivity issues.
 * Perform routine system maintenance, operating system updates, malware removal, and hardware replacements.
 * Assist with computer deployments, workstation setups, equipment inventory, and IT-related projects.
 * Create and maintain technical documentation, troubleshooting procedures, and knowledge base articles.
 * Provide technical assistance and guidance to employees while delivering a high level of customer service.
 * Identify recurring technical issues and collaborate with the IT team to improve overall system reliability and support processes.