> Markdown version of [/jobs/ext/4560222-infrastructure-support-specialist](https://www.wearedevelopers.com/jobs/ext/4560222-infrastructure-support-specialist). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Infrastructure Support Specialist

- **Company:** CYNET SYSTEMS INC.
- **Location:** Houston, TX, United States
- **Contract:** Permanent contract
- **Skills:** Active Directory, Dynamic Host Configuration Protocol, Domain Name System (DNS), Local Area Networks, Network Troubleshooting, Networking Basics, Skype for Business, Wireless Networks, Information Technology, Servicenow
- **Published:** November 4, 2026
- **Apply:** https://www.thejobnetwork.com/job/faea425c-9ec5-495d-bb7e-42cc7a6cf3d6/infrastructure-support-specialist

## About the Role

* Bachelor's degree in Computer Science, Information Technology or related field OR 7 years of related IT experience (in lieu of degree).
 * 1+ years of experience providing end-user IT support with a proven ability to setup and support hardware, peripheral devices, software, video conferencing, and operating systems.
 * 1+ years of experience with incident and request management system like ServiceNow.
 * 1+ years of experience supporting executives and VIPs., * Experience with identification, evaluation, prioritization of, and resolution for, hardware and software incidents and requests.
 * Ability to communicate effectively with customers and other departments within the organization.
 * Ability to work within a local team environment, as well as the extended Corporate IS&T staff.
 * Understanding of basic networking technologies and principles.
 * Ability to work in a demanding environment, managing multiple priorities.
 * Ability to identify, plan, install and support off-site meetings and conferences, as needed.
 * Ability to lift 50 lbs.
 * A+ certification preferred.

## Description

* The Infrastructure Support Specialist will support local IS&T infrastructure and services including hardware, software and operating system, video conferencing, network troubleshooting, and printing infrastructure to support internal customers., * Responsible for servicing incident and request tasks for deployed infrastructure services to end-users including moves, adds and changes.
 * Follows the established technology standards, policies, and support processes.
 * Helps establish and monitor metrics on service delivery and customer satisfaction.
 * Responsible for providing end-user support for collaboration technologies including video conferencing, Smart displays like Surface Hubs, Skype for Business, Microsoft Teams.
 * Supports Local Area Network and Wireless Network.
 * Supports end user requirement associated with Active Directory, DHCP, DNS, print and file services.
 * Manages and maintains local assets and configuration items in ServiceNow.
 * Performs moves, adds, and changes.
 * Participates in special projects, as assigned.
 * Travels to offices/job sites for short term project support.
 * Provides proactive and timely support to executives and VIPs.