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# Information Technology Service Desk

- **Company:** Insight Global
- **Location:** Boca Raton, FL, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Microsoft Azure, Cyber Security, Computer Networks, Information Technology Consulting, Desktop Computing, Microsoft Office, Performance Tuning, Azure Active Directory, Office365, Peripherals, Backend, Information Technology, Gsuite
- **Published:** November 4, 2026
- **Apply:** https://www.adzuna.com/details/5952093959

## About the Role

* 5+ years' Service/Help Desk experience (customer face to face experience)
 * Level 2-3
 * Problem-solving skills
 * Account management using MS Active Directory/Azure
 * Support of PC and Mac OS - enterprise level
 * Mobile device manager - ABMF or something similar
 * Support of MS Office Suite/O365/Google Suite
 * Maintain accurate records using a ticket management system
 * Understanding of current principles and practices of IT support
 * Familiarity of IT Service Desk functionality and maintenance procedures
 * Experience with IT consulting or customer service
 * Ability to work in a collaborative, cross-functional team environment
 * Printer/computer experience example: Map a printer with a PC
 * Endpoint management experience
 * Excellent Communication & professionalism

## Description

* O365 Migration
 * AP ENPS
 * Certifications
 * CompTIA A+
 * Azure AD
 * ITIL Foundations or above - business processes

Day to Day:

Newsmax is seeking an IT Service Desk Technician local to Boca Raton FL. We are seeking candidates that are motivated, self-starters, work well autonomously as well as within a team. They must be skilled at problem solving with a customer-focused mindset. Candidates should be comfortable communicating with front line employees, empathetic and great, active listeners. Demonstrate knowledge with complex systems and processes while thriving in a fast-paced, evolving environment., * Provide IT service desk and technical support to users

 * Tickets in the queue so schedule with customers, compliance projects/backend, endpoints physically mapped out
 * Maintain in-house and remote computer systems, desktops, and peripherals. This includes installing, upgrading, and repairing all hardware and equipment while optimizing system performance.
 * Troubleshoot problem areas accurately and provide end-user training where required.
 * Evaluate and respond to service requests in a timely manner with a resolution.
 * Perform analysis and diagnosis of routine PC problems for end-users.
 * Recommend and implement solutions.
 * Install, configure, test, maintain, and troubleshoot end-user workstation software/hardware, networked peripheral devices, and networking software/hardware products.
 * Maintain an inventory of all IT assets including the history of hardware failure, repair, installation, and removal.
 * Construct and test customized configurations based on different platforms and operating systems.
 * Monitor and test PC performance and provide statistics and reports.
 * Maintain communications with end-users to ensure systems meet our needs with guidance, perform periodic system maintenance
 * Place vendor service calls to resolve hardware or software failures
 * Coordinate with end-users and technical staff to maintain systems that use industry best practices to meet our goals, while maintaining the security of the data, system, and network.
 * Produce metrics, project status reports, and operating status reports for management and team members
 * Perform and document routine problem analysis and resolution design for systems
 * Support, communicate, and defend the values and culture of the organization
 * Maintain and enforce network and information security in accordance with company policy
 * Extended or after-hours support is required
 * Occasional travel to other sites required <15%